Impact Definitions. IMPACT Critical High Medium Low All Customer Users are affected. All business unit or department Users are affected. All team Users are affected. Only an individual is affected.
Impact Definitions. An Incident is classified according to its impact on the business (the size, scope, and complexity of the Incident). Impact is a measure of the business criticality of an Incident, often equal to the extent to which an Incident leads to degradation of a Service. Continuant will work with Customer to specify Impact for each Managed Component during Service Transition. There are four Impact levels: o Widespread – Entire Network is affected (more than three quarters of individuals, sites or devices) o Large – Multiple sites are affected (between one-half and three-quarters of individuals, sites or devices) o Localized – Single site, room and/or multiple users are affected (between one- quarter and one-half of individuals, sites or devices)
