Impact of PayPal Buyer Protection on sellers. You should read our provisions on payPal Buyer Protection and if you sell goods and services to buyers with PayPal accounts in countries other than your own, you also should be familiar with the purchase protection made available by PayPal to buyers in each of those countries as buyers’ rights under these programs may impact you as a seller. You can find information about PayPal Buyer Protection on the Legal Agreements page by selecting your buyer’s location at the top of the page and referring to the corresponding PayPal Buyer Protection provisions in the corresponding user agreement. If you lose a claim under PayPal Buyer Protection in any country: • You must forfeit the full purchase price of the item or transaction plus any original shipping cost. This applies when you are the primary seller or a secondary seller of goods or services. For example, event ticketing agents, or online travel agents will forfeit the full purchase amount paid by the buyer. In some cases you may not receive the item back. • The Buyer Protection claim will only be considered fully resolved if: o The refund to a buyer is processed through PayPal, or o You provide evidence acceptable to PayPal, in its sole discretion, that the buyer agreed to the alternative resolution provided. • You will not receive a refund of the PayPal fees that you paid in connection with the sale. • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back plus pay for return shipping costs. • If the claim was that the item received was Significantly Not as Described and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back. If you accept PayPal payments from buyers for goods or services you sell through eBay, then you need to read and understand the eBay Money Back Guarantee program. Unless you opt out by calling eBay, PayPal will treat eBay's decisions in favor of your buyers under that program as a basis for reversing a PayPal payment made to you. If the balance in your cash account or business PayPal account is insufficient to cover the amount, we may: • Place a hold on your PayPal account until sufficient funds become available in your PayPal account to cover the amount. • Create a negative balance in your PayPal account.
Impact of PayPal Buyer Protection on sellers. You should read our Buyer Protection Policy and if you sell goods and services to buyers with PayPal accounts in countries other than your own, you also should be familiar with the purchase protection made available by PayPal to buyers in each of those countries as buyers’ rights under these programs may impact you as a seller. You can find information about the Buyer Protection Policies on the Legal Agreements page by selecting your buyer’s location at the top of the page and referring to the corresponding Buyer Protection Policy listed on that page or in the corresponding user agreement. Notwithstanding any other section of this user agreement, if we make a final decision that you lose a claim filed directly with PayPal, you will be required to reimburse us for your liability towards us. Your liability towards us will include the full purchase price of the item and original postage costs (and in some cases, you may not receive the item back). Our Seller Protection policy may help cover your liability in certain cases, subject to eligibility. PayPal Seller Protection We offer Seller Protection based on the Seller Protection Policy. The Seller Protection Policy is part of this user agreement.
