PayPal Buyer Protection. When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal Buyer Protection. When applicable, PayPal Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for PayPal Buyer Protection. PayPal’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal Buyer Protection may apply when you encounter these specific problems with a transaction: • You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or • You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from PayPal Buyer Protection, and is described under Resolving Problems.
PayPal Buyer Protection. When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal Buyer Protection. When applicable, PayPal Buyer Protection entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for PayPal Buyer Protection. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. PayPal Buyer Protection may apply when you encounter these specific problems with a transaction: • You didn't receive your item from a seller (referred to as an “Item Not Received” claim), or • You received an item, but the item isn't what you ordered (referred to as a “Significantly Not as Described” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from PayPal Buyer Protection, and is described under Resolving Problems.
PayPal Buyer Protection. We may reimburse you for a problem with purchase paid for using PayPal, subject to the provisions of the PayPal Buyer Protection Policy. The PayPal Buyer Protection Policy forms part of this user agreement.
PayPal Buyer Protection. When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal Buyer Protection. When applicable, PayPal Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for PayPal Buyer Protection. PayPal’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or • You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from PayPal Buyer Protection, and is described under Resolving Problems. Your claim will not qualify for a refund under PayPal Buyer Protection program for an Item Not Received claim, if: • You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s retail point of sale, or • The seller has provided proof of delivery. If the seller presents evidence that they delivered the goods to you, PayPal may find in favor of the seller for an Item Not Received claim even if you claim you did not receive the goods. An item may be considered Significantly Not as Described if: • The item is materially different from the seller’s description of it. • You received a completely different item. • The condition of the item was misrepresented. For example, the item was described as “new” but the item was used. • The item was advertised as authentic but is not authentic (i.e. counterfeit). • The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it. • You purchased a certain number of items but didn’t rece...
PayPal Buyer Protection. Items bought by a Paying User through In-Store Checkout at the retail physical point of sale of a Receiving User are deemed ineligible items under Section 8.4 of this Agreement (Ineligible Items), and thus are not eligible for reimbursement under PayPal Buyer Protection.
PayPal Buyer Protection. What is PayPal Buyer Protection Programme
13.1 What types of problems are covered?
a. PayPal Buyer Protection helps you with either of these problems:
1. You did not receive the item you paid for with PayPal – “Item Not Received” (“INR”)
2. You received an item you paid for with PayPal but it is “Significantly Not as Described” (“SNAD”). Further information on what we mean by “SNAD” is set out in section 13.8.
b. If your problem is a transaction that you did not authorise (including, without limitation, a duplicate or incorrect payment when using the PayPal Location Based Payments Functionality), please report the unauthorised transaction through the PayPal Security Centre by following the link ‘’Security Center’’ at the bottom of the home page of the PayPal Website.
13.2 What are the eligibility requirements for PayPal Buyer Protection?
a. Your payment must be for an eligible item and made from your PayPal Account (see Section 13.3 for further details on item eligibility);
b. Send the payment to the seller through:
1. for INR claims relating to purchases: the Send Money tab on the PayPal website by clicking the “Purchase” tab, or the seller’s PayPal checkout flow, or
2. for SNAD Claims relating to for eligible purchases made: the Send Money tab on the PayPal website by clicking the “Purchase” tab, or the seller's PayPal checkout flow (including, without limitation, the PayPal Location Based Payments Functionality, if used by the seller).
c. Open a Dispute within 180 days of the date you sent the payment and follow the online dispute resolution process described below under “How do I resolve my problem?” in section 13.5.
13.3 What type of payments are eligible for re-imbursement under PayPal Buyer Protection?
a. Purchases of most goods and services are eligible (including travel tickets, intangible items such as rights of access to digital content and other licences), except for the following transactions: Purchases of real estate (including, without limitation, residential property) purchases of any interest in a business (including, without limitation, any items or services forming part of a business or corporate acquisition) purchases of vehicles (including, without limitation, motor vehicles, motorcycles, caravans, aircraft and boats), except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards; payments on crowd-funding and/or crowd-lending platforms; purchases of custom made items (unless they ar...
PayPal Buyer Protection. Errors and Unauthorized Transactions.
PayPal Buyer Protection. The list of items not eligible under the PayPal Buyer Protection Policy, has been revised to exclude:
PayPal Buyer Protection. When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal’s Buyer Protection program. When applicable, PayPal’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the PayPal’s Buyer Protection program. PayPal’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. The program terms and conditions are set out in PayPal’s Buyer Protection program page and form part of this user agreement.
PayPal Buyer Protection. PayPal Buyer Protection helps you if you encounter either of these problems: "Item Not Received" (INR): You did not receive the item you paid for with PayPal; or "Significantly Not as Described" (SNAD): You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD). If your problem is a transaction that you did not authorize, please see section 12 below. An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples: You received a completely different item. For example, you purchased a book and received a DVD or an empty box; The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used; The item was advertised as authentic but is not authentic; The item is missing major parts or features which were not disclosed in its description when you bought the item; You purchased three items from a Seller but only received two; The item was materially damaged during shipment. An item is not Significantly Not as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples: The defect in the item was correctly described by the Seller.; The item was properly described but you didn't want it after you received it. The item was properly described but did not meet your expectations; The item has minor scratches and was listed as used condition.
