Common use of Implementation / Transition Clause in Contracts

Implementation / Transition. 6.1. The Contractor will be required to develop and maintain an Implementation Plan which defines how the Framework Agreement will be implemented, staffed, operated and managed to ensure the effective delivery of the Specification and Service Levels outlined in this Schedule and elsewhere in the Framework Agreement. 6.2. The Contractor will submit the Implementation Plan to the Authority within 10 Working Days following the award of the Framework Agreement. 6.3. The Contractor will agree with the Framework Public Bodies, prior to the commencement of service, a Transition Plan which should include details of the service required, start date, all information, location of Cloud or Co-location Service and access details where required for each Order raised. 6.4. The Contractor should ensure that all Services identified within the Framework Agreement are available within the agreed timelines as detailed within the specific Key Performance Indicators for the provision of service to the Framework Public Bodies. Where specific service levels have been defined and Service Credits agreed, service level non- conformances will be subject to the application of the agreed Service Credit. Service Credits and the application of service credits may be varied from time to time subject to the agreement of the Contractor and Authority. 6.5. The Contractor will provide a SPoC for the entire implementation / transition and the handling of any associated issues. 6.6. The Contractor will liaise with the Framework Public Bodies to agree a date, time, for the transition of the service for each Order raised. The Contractor will agree with the Framework Public Bodies the specific service levels and ensure that service is delivered within a predefined timescale. The Contractor will provide reliable and realistic timescales for service delivery. 6.7. It is the responsibility of the Contractor to notify the Framework Public Bodies in advance of any service disruptions or delays to the provision of service. This may constitute a service level failure. 6.8. The Contractor will provide a defined escalation process specifically for the progression of the transition of the service to the Framework Public Bodies. 6.9. Upon activation, the Contractor will ensure that the Framework Public Bodies is satisfied with the service ordered.