Common use of Incident Reporting Procedure Clause in Contracts

Incident Reporting Procedure. In order to report an Incident, the Customer shall complete the form designed for such purpose on the website, then go to the Customer’s Management Interface where earlier tickets of electronic exchanges between the Customer and OVH may be found. The Customer shall complete the form on he OVH Site and attempt to provide as much information as possible on the problem encountered to help with the Diagnostic. To this end, the Customer explicitly authorizes OVH and its staff to connect to the Customer’s Service and to perform any operation required in connection with the Diagnostic, with respect to both the hardware and the software. OVH reserves the right to reject any intervention in this regard if OVH notices in its research work that the Customer uses the Service in breach of OVH’s General and Specific Terms and Conditions or of laws and regulations in force. All the exchanges between the parties, and more particularly the electronic exchanges and telephone conversations, shall reflect Customer’s assent to OVH’s intervention.

Incident Reporting Procedure. In order to report an Incident, the Customer shall complete the form designed for such purpose on the website, then go to the Customer’s Management Interface where earlier tickets of electronic exchanges between the Customer and OVH may be found. The Customer shall complete the form on he the OVH Site and attempt to provide as much information as possible on the problem encountered to help with the Diagnostic. To this end, the Customer explicitly authorizes OVH and its staff to connect to the Customer’s Service and to perform any operation required in connection with the Diagnostic, with respect to both the hardware and the software. OVH reserves the right to reject any intervention in this regard if OVH notices in its research work that the Customer uses the Service in breach of OVH’s General and Specific Terms and Conditions or of laws and regulations in force. All the exchanges between the parties, and more particularly the electronic exchanges and telephone conversations, shall reflect Customer’s assent to OVH’s intervention.

Incident Reporting Procedure. In order to report an Incident, the Customer shall complete the form designed for such purpose on the website, then go to the Customer’s Management Interface where earlier tickets of electronic exchanges between the Customer and OVH OVHcloud may be found. The Customer shall complete the form on he OVH OVHcloud Site and attempt to provide as much information as possible on the problem encountered to help with the Diagnostic. To this end, the Customer explicitly authorizes OVH OVHcloud and its staff to connect to the Customer’s Service and to perform any operation required in connection with the Diagnostic, with respect to both the hardware and the software. OVH OVHcloud reserves the right to reject any intervention in this regard if OVH OVHcloud notices in its research work that the Customer uses the Service in breach of OVHOVHcloud’s General and Specific Terms and Conditions or of laws and regulations in force. All the exchanges between the parties, and more particularly the electronic exchanges and telephone conversations, shall reflect Customer’s assent to OVHOVHcloud’s intervention.