Inconclusive Analyses. Silver Spring will conduct root cause analyses of Service Level failures. If a cause listed in 4.4.3.2 the Service Level failure, ComEd will not be entitled to a Service Level credit.
Appears in 2 contracts
Samples: Services Agreement (Silver Spring Networks Inc), Services Agreement (Silver Spring Networks Inc)
Inconclusive Analyses. Silver Spring will conduct root cause analyses of Service Level failuresfailures to the extent that such analyses can be conducted remotely and do not require a field visit. If the Parties agree that a cause listed in 4.4.3.2 above caused the Service Level failure, ComEd will not be entitled to a Service Level credit.
Appears in 2 contracts
Samples: Services Agreement (Silver Spring Networks Inc), Services Agreement (Silver Spring Networks Inc)