Field Support. At Customer’s request, and Itron’s approval, Itron will dispatch support personnel to Customer’s location to provide onsite Global Support Services (“Requested Field Support”) related to a reported problem which cannot be addressed remotely. Requested Field Support will be billed at Itron’s then-current rates, and Customer will reimburse Itron’s travel-related expenses, unless the cause of the reported problem is found to be the fault of Itron.
Field Support. CFM shall make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data and support that is required to resolve technical issues. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline.
Field Support. CFM shall make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data and support that is required to resolve technical issues. CFM will assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout Airline’s operation of these Engines, the Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline. CFM will provide engineering line maintenance support to Airline at no additional charge for a period of sixty (60) days after delivery of the first Engine.
Field Support. CFM will reimburse the payroll, and all other employee related expenses, and costs, and travel expenses of an in country Airline resource to fulfill field support requirements in Colombia. CFM will work with Airline to relocate and arrange training of an Airline employee following an agreed to selection process. After training, this employee will serve the Airline as a CFM Field Service Engineer, on a non-exclusive basis. The term of the assignment will be agreed to by CFM and Airline, as well as the replacement process. CFM will also have or obtain the logistical support team and network to provide parts, data and oversight on routine and non-routine field trips to provide responsive, continuous, system-wide technical support. Cost effective, timely and reliable services will be provided to help return the Airline Aircraft to revenue service. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Airline.
Field Support. GE shall make available to Buyer, at no charge, field service representation at Buyer’s facility. GE will provide the level of representation required to ensure that GE is able to expeditiously and accurately deliver data that is required to resolve technical issues. GE will also assist with the introduction of new aircraft/Engines into Buyer’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Buyer’s maintenance base and GE’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Buyer.
Field Support. For goods ordered under this order which are of Seller’s design, Seller will maintain a service organization reasonably constituted to handle requests from Buyer or it customers for technical assistance on operation, maintenance, service, repair and overhaul of the goods. Seller will to maintain a reasonable inventory of finished goods to support Buyer or Xxxxx's customer's unanticipated requirements arising from emergency conditions, during which goods must be shipped within 24 hours of order. Furthermore, Seller will maintain tooling and manufacturing and overhaul capability as long as the goods ordered are used in commercial service.
Field Support. IBM shall maintain the necessary expertise, capabilities, and resources to remotely support CEs to: install, maintain, provide operational assistance, and provide technical problem resolution on for products on the Eligible Products List and End-User Pricing, shown in Exhibit A. The IBM technical escalation process begins whenever a CE requires technical support. For complex problems, IBM personnel are backed by a four tiered technical support organization composed of subject matter experts for all IBM supported Products and solutions. If a CE becomes involved in a highly complex failure or issue, the CE and his/her management will progressively utilize its hierarchy of technical experts within both, the organization and partner/ supplier organizations, to resolve the problem. These experts can assist the CE either through remote consultation or by actually joining the CE on-site. IBM technical support may engage QMS at any time for assistance. QMS will be responsible for all costs associated with this support for their people. IBM and QMS will mutually agree when QMS on-site assistance is required. This will apply to currently marketed products only, as shown in Exhibit A, "Eligible Products List and End-User Pricing".
Field Support. As partial consideration for the Field Support Purchase Price, Neuronetics will: (A) repair or replace, in Neuronetics’ discretion and at Neuronetics’ cost and expense, any NeuroStar System components that Neuronetics finds upon examination to be defective or inoperable to the specifications for such components (or, in the absence of such specifications, defective or inoperable for the customary useful life of such components) through no fault of Customer and for reasons other than ordinary wear and tear; (B) repair or replace, in Neuronetics’ discretion and at Customer’s cost and expense, any NeuroStar System components subjected to ordinary wear and tear or otherwise in need of repair or replacement other than for the reasons set forth in clause (A) within this Section 6; and (C) undertake commercially reasonable efforts to maintain an inventory of spare NeuroStar System components to support such repairs and replacements (the undertakings set forth in clauses (A) through (C) of this Section 6, collectively, “Field Support”). In performing Field Support, Neuronetics may use replacement components that may be new, repaired, or refurbished. Any replaced components shall become the property of Neuronetics.
Field Support. 16.1 IBM will provide service training, which shall consist of PRODUCT assembly, debug, test, system construction and the like, to Veeco technicians for no charge at the MTC in Boca Raton, Florida for a period of up to three (3) months. This training shall begin at a time mutually agreed to by the parties. Veeco will be responsible for its employee's travel and living expenses. Thereafter, IBM may provide Veeco with additional training for a mutually agreed upon price.
Field Support. Buyer may request field support from Seller to address Customer concerns with Products, and Seller agrees to use best efforts to comply. If the field problem is found to be caused by Products supplied by Seller, Seller agrees to cover all expenses incurred by Seller in addressing such concern. If the field problem is not caused by Products supplied by Seller, then Buyer agrees to reimburse Seller for all reasonable travel expenses incurred, plus $500.00 per day. PAPER TESTING Seller will initially provide for each new IBM 3900 and InfoPrint 4000 MICR customer, upon request by Buyer, analysis of the customer's check paper stock to determine whether it meets ANSI standards for check processing. Seller will provide a written report to Buyer that contains an analysis of paper characteristics, plus any appropriate recommendations to insure acceptable check processing quality. ------------------------------------------------------------------------------- 19 February 6, 1998
