Field Support. At Customer’s request, and Itron’s approval, Itron will dispatch support personnel to Customer’s location to provide onsite Global Support Services (“Requested Field Support”) related to a reported problem which cannot be addressed remotely. Requested Field Support will be billed at Itron’s then-current rates, and Customer will reimburse Itron’s travel-related expenses, unless the cause of the reported problem is found to be the fault of Itron.
Field Support. CFM will reimburse the payroll, and all other employee related expenses, and costs, and travel expenses of an in country Airline resource to fulfill field support requirements in Colombia. CFM will work with Airline to relocate and arrange training of an Airline employee following an agreed to selection process. After training, this employee will serve the Airline as a CFM Field Service Engineer, on a non-exclusive basis. The term of the assignment will be agreed to by CFM and Airline, as well as the replacement process. CFM will also have or obtain the logistical support team and network to provide parts, data and oversight on routine and non-routine field trips to provide responsive, continuous, system-wide technical support. Cost effective, timely and reliable services will be provided to help return the Airline Aircraft to revenue service. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Airline.
Field Support. GE shall make available to Buyer, at no charge, field service representation at Buyer’s facility. GE will provide the level of representation required to ensure that GE is able to expeditiously and accurately deliver data that is required to resolve technical issues. GE will also assist with the introduction of new aircraft/Engines into Buyer’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Buyer’s maintenance base and GE’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Buyer.
Field Support. CFM shall make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data and support that is required to resolve technical issues. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline.
Field Support. CFM shall make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data and support that is required to resolve technical issues. CFM will assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout Airline’s operation of these Engines, the Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline. CFM will provide engineering line maintenance support to Airline at no additional charge for a period of sixty (60) days after delivery of the first Engine.
Field Support. 16.1 IBM will provide service training, which shall consist of PRODUCT assembly, debug, test, system construction and the like, to Veeco technicians for no charge at the MTC in Boca Raton, Florida for a period of up to three (3) months. This training shall begin at a time mutually agreed to by the parties. Veeco will be responsible for its employee's travel and living expenses. Thereafter, IBM may provide Veeco with additional training for a mutually agreed upon price.
16.2 Veeco agrees to service the PRODUCT units worldwide and to provide operation and service training to PRODUCT END USER(S) and service support, all at its applicable service rates.
16.3 Veeco agrees to provide service to internal IBM PRODUCT END USER(S), at Veeco's applicable service rates.
Field Support. CHI district sales managers in the United States shall provide support to SMI field personnel in sales of Products substantially equivalent to the support which CHI routinely provides to CHI's contracted Manufacturer's Representatives. Such support shall include without limitation, assistance in training of existing and future SMI field personnel and during initial training stages, providing qualified CHI personnel to accompany such personnel on calls to customers. CHI shall provide its district sales managers with commissions on sales of Products by SMI.
Field Support. Up to one (1) year prior to delivery of the first Airbus Aircraft or Boeing Aircraft, CFM shall make available to Airline on an as-required basis, at no charge, field service representation (“FSR”) at Airline’s facility. At a mutually agreed to time, CFM will provide *** to support Airline throughout the delivery schedule set forth in Attachment A to Letter Agreement 1. Upon completion of the delivery of the Aircraft, the FSR will be domiciled at no charge in Orlando or Atlanta so long as Airline operates a minimum of *** CFM56 powered Aircraft.. This FSR’s primary responsibility will be to assist Airline although he/she may be called upon to service other airline accounts in the area as needed. When Airline no longer operates a minimum of *** Aircraft, Airline will have access to a FSR, on an as required, non-exclusive basis, at no charge. CFM will also assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Airline.
Field Support. Buyer may request field support from Seller to address Customer concerns with Products, and Seller agrees to use best efforts to comply. If the field problem is found to be caused by Products supplied by Seller, Seller agrees to cover all expenses incurred by Seller in addressing such concern. If the field problem is not caused by Products supplied by Seller, then Buyer agrees to reimburse Seller for all reasonable travel expenses incurred, plus $500.00 per day. PAPER TESTING Seller will initially provide for each new IBM 3900 and InfoPrint 4000 MICR customer, upon request by Buyer, analysis of the customer's check paper stock to determine whether it meets ANSI standards for check processing. Seller will provide a written report to Buyer that contains an analysis of paper characteristics, plus any appropriate recommendations to insure acceptable check processing quality. ------------------------------------------------------------------------------- 19 February 6, 1998
Field Support. Medtronic and UT will coordinate field support activities as follows:
a) On an annual basis, Medtronic and UT will use Commercially Reasonable Efforts to jointly agree on the scope of field support activities, including the number of and job description for ISR TFEs (defined below), the schedule for hiring and training of ISR TFEs for the next calendar year, and the field support budget (the “Annual Field Support Plan”). Any changes relating to the field support, ISR TFEs, and associated budget included in the Annual Field Support Plan must be agreed to in writing prior to such changes.
i) The Parties agree field support personnel initially will consist of dedicated ISR technical field engineers employed by Medtronic (“ISR TFEs”).
ii) For Commercialization of Version 1.0 ISR, the Parties agree the initial field support level will consist of 4 (four) ISR TFEs.
b) Medtronic is responsible for hiring and training the ISR TFEs.
c) UT shall work with managing physicians and hospital systems to schedule ISR Procedures at a rate that can be reasonably supported by the ISR TFEs.
d) UT shall ensure that none of its registered nurse specialists practice medicine, provide medical training, or take any actions that are to be taken by Medtronic (including its ISR TFEs) pursuant to this Agreement, the Annual Field Support Plan and Schedules B and C to this Agreement.
e) UT will reimburse Medtronic for all direct and indirect costs incurred by Medtronic relating to the ISR TFEs and for Medtronic’s services provided in accordance with the Annual Field Support Plan, in accordance with Section 3.9, Section 6.2 and the applicable Budget. For purposes of clarity, if the ISR TFEs perform tasks contracted for under the Restated Development Agreement (for instance, tasks related to the clinical study), Medtronic will submit reasonably detailed invoices to UT for such ISR clinical work under the Restated Development Agreement and not under this Agreement.
f) The Parties’ roles and responsibilities related to field support are further set forth in Schedules B and C to this Agreement, which may be modified in writing by mutual agreement of the Parties from time to time.
