Service Request Process. Service Provider shall provide Services only upon the written request of Service Recipient under a SOW. Service Recipient will use commercially reasonable efforts to provide Service Provider with at least two (2) weeks advanced notice for the request for Services under any SOW. Service Provider will use commercially reasonable efforts to provide the Services within the timeframe requested by Service Recipient in the SOW, but will not have an obligation to do so until a signed SOW is returned to Service Recipient. Each SOW for Services shall include a clear statement of requirements, which shall include timing for assistance, the identified issue or problem statement, the expected deliverables to be delivered, the estimated hours of Services required or the cap of hours if such a limitation exists, and the SunEdison resources to support the Services. Each SOW shall follow the format as provided.
Service Request Process. Please report all covered claims to Guardian at 0-000-000-0000 within 5 or 30 days of the accidental staining or damage occurrence (see your Welcome Letter for reporting timeframe requirement) and Guardian Customer Service Representa- tives will be ready to guide you through the service process. Spanish assistance is available for your convenience. Ensure that you have your original itemized receipt and Plan documents in hand to reference the contract and Plan number, which will be required to qualify for service. Be prepared to describe the nature of any incident, including but not limited to, the location, size, and, if possible, how the incident occurred. Failure to provide necessary information including receipt, photographs or other documentation within 30 days of request may result in a denial of coverage.
Service Request Process. Customer shall submit Service Requests in the manner required by the Client Services Guidelines Documents and Service Levels. Customer may submit Service Requests on a 24/7/365 basis and Itron will respond to such Service Requests in accordance with the Service Levels. When Customer submits a Service Request, Customer will reasonably assess its urgency according to the appropriate Severity Level in Attachment A to this Agreement. Itron will designate the initial Severity Level and the Parties will resolve any perceived gap regarding the Severity Level designation as soon as is reasonably practical.
Service Request Process. Services to be provided hereunder must be requested in writing to the Service Provider’s HR Liaison specified herein upon not less than five (5) days’ notice.
Service Request Process. 5. Proses Permintaan Layanan
5.1 Service request must be submitted within fourteen (14) calendar days from the date when the Accidental Damage or Liquid Damage occurred. Otherwise, Samsung reserves the right to deny the Service request.
5.1 Permintaan Layanan harus diajukan dalam empat belas (14) hari kalender sejak tanggal Kerusakan yang Tidak Disengaja atau Kerusakan akibat Cairan terjadi. Jika tidak, Samsung berhak menolak permintaan Layanan.
Service Request Process. 2.1 Service Request Definition. A Service Request is any email, phone call, or in-app chat ticket sent to NextRequest by the Customer indicating support action is necessary or desired. This includes Bug reporting and Customer Support.
2.2 Severity Levels and Response Times. Each Service Request will be assigned a Severity Level by the party initiating the request. If NextRequest reasonably determines that the Customer has assigned an incorrect Severity Level to a ticket, NextRequest may assign a different Severity Level. The Severity Levels are defined below, along with the corresponding Initial Response Time within which NextRequest (or, in the case of Critical requests, our Hosting Partner) will respond to the Customer’s request and begin work on the issue: Critical Service is inoperative Service is inoperative, Customer’s business operations or productivity are severely impacted with no available workaround, or a critical security issue exists. 2 hours during Business Days (phone or email) Standard (High) Service is operating but issue is causing significant disruption of Customer’s business operations; workaround is unavailable or inadequate. 1 Business Day (phone or email) Standard (Medium) Service is operating and issue’s impact on the Customer’s business operations is moderate to low; a workaround or alternative is available. 1 Business Day (email) Standard (Low) Issue is a minor inconvenience and does not impact business operations in any significant way; little or no time sensitivity. 1 Business Day (email)
Service Request Process. Facilities Project Management Services requests will be submitted to the Director, Global ESH/Facilities with project requirements. If the SSL facilities group accepts the request (resources are available) the facilities group will develop an SOW and cost estimate for the project including the cost of Project Management Services. Approval for the work will be through the SunEdison appropriations request system for projects. Service Recipient will use commercially reasonable efforts to provide Service Provider with at least two (2) weeks advanced notice for the request for Services under any SOW. Service Provider will use commercially reasonable efforts to provide the Services within the timeframe requested by Service Recipient in the SOW, but will not have an obligation to do so until a signed SOW is returned to Service Recipient. Each SOW for Services shall include a clear statement of requirements, which shall include timing for assistance, the identified issue or problem statement, the expected deliverables to be delivered, the estimated hours of Services required or the cap of hours if such a limitation exists, and the Service Provider resources to support the Services. Each SOW shall follow the format as provided.
Service Request Process. (a) Following identification by Beamtree of a problem that cannot be resolved by the Second- level Support as described above, Beamtree will record details of the problem (including diagnostic information) in accordance with a list of reasonably required information agreed to by the between Beamtree and the Licensee and forward this information to support specialist or third party. This information will be logged by Beamtree in a “problem log” (Service Request).
(b) The Licensee will be given a Service Request number and will be provided with regular status and progress updates of Licensee-escalated problems. A Licensee representative will also be entitled to attend (in person or phone conference) the regular Beamtree problem status and review meetings for Licensee Service Requests.
Service Request Process. 4.1 NPIRS Help Desk
Service Request Process. 5. Proses Permintaan Layanan
5.1 Service request must be submitted within fourteen (14) calendar days from the date when the Cracked Screen Damage occurred. Otherwise, Samsung reserves the right to deny the Service request.
5.1 Permintaan Layanan harus diajukan dalam empat belas (14) hari kalender sejak tanggal Kerusakan Layar terjadi. Jika tidak, Samsung berhak menolak permintaan Layanan.
