INSTRUCTIONS FOR RETURNING XXXXX-XXXXXXX PRODUCTS Sample Clauses

INSTRUCTIONS FOR RETURNING XXXXX-XXXXXXX PRODUCTS a. If service is required, it must be performed by the dealer from which this product was purchased (preferred), by a competent heating and/or air conditioning contractor or by an authorized Xxxxx- Xxxxxxx’Xxxxxxx Center. If the installing dealer or contractor fails to render performance under the terms of this Limited Warranty within a reasonable time, then contact in writing by mail or fax to: XXXXX-XXXXXXX ATTN: CUSTOMER SERVICE MANAGER 0000 X. XXXXXXXXXX XXX ST. XXXXX, MO 63136 FAX: 000-000-0000 In your letter, please supply the serial number, proof of the installation date, the name of installing dealer/contractor, the model number of the unit involved and the manufacturing date code. You may be asked to return the Goods or part(s) claimed to be nonconforming to Xxxxx-Xxxxxxx at your own expense. b. You may also Contact the Manufacturer’s Customer Service
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INSTRUCTIONS FOR RETURNING XXXXX-XXXXXXX PRODUCTS a. Buyer may not return Goods without first advising Seller of the reasons therefore, obtaining from Seller a Returned Goods Authorization Number and observing such instruction s as Seller may give in authorizing such return. Call Xxxxx-Xxxxxxx Customer Service Department to obtain a Returned Goods Authorization Number. b. Each item being returned MUST be accompanied with a “RGA” (Returned Goods Authorization) form and number before returning to Seller. The local Xxxxx-Xxxxxxx salesman MUST approve the return of any In-warranty item (installed less than 12 months) which is over 36 months old according to the manufacturers date code, prior to shipment to the factory or the item will be considered out of warranty. c. The RGA Form MUST be filled out completely and the nature of the alleged defect described as accurately as possible for each item. A simple description of “defective” of “won’t work” is insufficient. Replacement or credit will be denied if the RGA form is not properly filled out. d. Any item(s) identified with a completed form and received transportation “prepaid” at our factory that is found to be nonconforming in materials and/or workmanship under normal use and service will, at Seller’s option, be replaced at no charge or credit issued. e. If examination at the factory does not disclose any defect covered by this warranty, a notice will be sent stating what item(s) is not covered by warranty. We will hold the item for a period of 30 days at our factory. In such time, you are to advise us to either scrap the item(s) at our factory, or return the item(s) to you “as is”. If we are not notified within the 30 day period as to the disposition of item(s), we reserve the right to scrap at our factory and the return will be considered closed. Return items to: Returned Goods Department Xxxxx-Xxxxxxx 0000 Xxxxxxxx Xxxxxx Batesville, AR 72501-2177

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