Customer Service Department. Wholesaler will provide the MMCAP Infuse Participating Facilities access to the Wholesaler’s customer service department, which at a minimum, consists of the following:
1. Customer support centralized in two national call centers located in Radcliff, Kentucky and Little Rock, Arkansas.
Customer Service Department. ART's Customer Service Department shall be available to assist Purchaser with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all Purchaser service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to Purchaser or enabling Purchaser to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution.
Customer Service Department. Wholesaler will provide the MMCAP Participating Facilities access to the Wholesaler’s customer service department, which at a minimum, consists of the following:
a. Customer support centralized in two national call centers located in Radcliff, Kentucky and Little Rock, Arkansas.
b. Cardinal Health’s overseas call center may be used only for business continuity situations, unless approved in writing by MMCAP. Cardinal Health will provide prompt notice of any overseas call center use and will provide a monthly report to MMCAP detailing the number of calls going to the overseas call center.
c. Access to customer service representatives with principal responsibilities in the areas of order entry, Drop Shipment ordering, stocking issues, and general customer service requests.
d. Customer service hours of operation are 7:30 a.m. – 8:00 p.m. (Eastern Standard Time) Monday through Friday (excluding the following national holidays: Christmas, New Years Day, Thanksgiving Day, Memorial Day, the Fourth of July, and Labor Day).
e. Wholesaler’s customer service can be reached toll free at 000-000-0000, by fax at 000-000-0000, or by e-mail at XXX-X_XXX_X_XXX@xxxxxxxxxxxxxx.xxx.
f. Technical support is available 24 hours a day, 7 days a week. Technical support for Xxxxxxxx.xxx/Xxxxx Express can be reached toll free by calling 000-000-0000.
g. Customers may use Wholesaler’s TeleServe (866.958.2200) ordering/stock check application. TeleServe is available 24 hours a day/7 days a week. Customers can use this valuable tool to place orders for products, check stock status/item availability, and receive real-time confirmation of product allocation. TeleServe allows purchasers to perform these functions hands-free through the voice-activated feature.
h. Emergency Call Procedures are for life critical emergency situations only that require product before the Next Scheduled Delivery Day:
1). During normal business hours (Monday-Friday 7:30 am to 8:00 pm Eastern Standard Time), call customer service at 000-000-0000.
2). Outside normal business hours, please call 000-000-0000. An answering service representative will take the message and a Cardinal Health employee will promptly return the call. MMCAP Participating Facilities will need to provide their servicing distribution center name, account name and number, a contact name, and a call back phone number available.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service All Herc Rentals locations are available 24 hours a day, seven days a week. If equipment is available locally, Herc will work on getting the equipment to the site within 24 hours of order. Communication between our customers and Herc is key since equipment that must be moved from other locations may require additional time for transportation. For the most part, customers will communicate with the local branch to acquire equipment needs. All Herc locations are supported by a team of experts, which include: LOCAL SALES CONTACT centers are owned by your company of if they are a network of subcontractors. • Designated role to handle specific accounts in his/her area. • Knowledgeable in the operation, capabilities, and applications of our equipment inventory. • Provide assistance with selecting the right equipment for the given project. • Process equipment requests and dispatch units. OPERATIONS • Consistent business operations through Herc branch network. • Equipment delivery/pickup. • Fleet pooling throughout our branch network. • Strict adherence to and tracking of equipment service schedules. • 24/7 service. BACK-OFFICE • Single computer counter rental system throughout our branch network – rate/billing consistency. • E-Commerce capabilities. • “Real-Time” web-published reporting • Summary Billing / Custom billing. BRANCH MANAGERS • Oversee operations of local branch – fleet, personnel, etc. • Ensures the branch is stocked and capable of properly servicing your location through direction of fleet movement, properly assigning maintenance duties, and working closely with Branch personnel towards improving overall customer service. • Coordinates “fleet pooling” – sharing of fleet between branches within a reasonable service area. MAINTENANCE/SERVICE TECHNICIANS • Factory trained with regular participation in preventive maintenance refresher, and manufacturer updating courses to make certain they maintain the proper know-how of equipment servicing. Carefully inspect and service each rental return. Only after it has been thoroughly inspected, serviced, and determined to be safe and in top operating condition, the rental return will be approved for the rental- ready line.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Xxxxxx Capital Corporation provides 3 customer service representatives that operate from 10 am ET to 8:30 ET pm.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Federal Contracts Corp will have two full-time dedicated staff to be available during normal business hours to assist with quotations and sales-related questions. Normal business hours will be Monday through Friday 8am to 5pm Eastern Standard Time. These staff members can coordinate with Equalis members to assist with after-sales questions. Their role will include helping, as needed and direct the Equalis member to the extensive Terramac dealer network which is trained to support the product both over the phone and through their mobile support teams.
Customer Service Department. Purchase Order and Sales Contact Email 2 2 Purchase Order and Sales Contact Phone 2 3 Company Website 2 4 Entity D/B/A's and Assumed Names 5 Primary Address 2 6 Primary Address City 7 Primary Address State 2 8 Primary Address Zip 9 Search Words Identifying Vendor 0 Certification of Vendor Residency (Required by the State of Texas)
Customer Service Department. 16.5.1 SCVMC Lab’s access points (e.g., telephone, e-mail, etc.) Toll Free 000-000-0000 or Direct 650.724.4750
16.5.2 After hours emergency options 24/7 Customer Service-1(877) 717-3733 or direct (000) 000-0000 SUPERVISOR ON-CALL: (PHN) 000-000-0000 ADMINISTRATOR ON-CALL: (PHN) 000-000-0000 17 Reporting
17.1 Contractor shall be required to provide and conduct quarterly business reviews with the County. This shall be required to occur within 30-days of the quarter’s closing date. Stanford agrees to meet with Xxxxxxxxxxx and the Designated SCVHHS personnel at least on a quarterly basis, or as requested, to ensure that the price, terms and conditions of the distribution agreement are market competitive. If it is determined that prices, terms, and conditions are not market competitive, Stanford shall present to SCVMC Lab various means by which prices, terms, and conditions offered under the distribution agreement may become market competitive by the following quarter.
17.1.1 Reports to review lab test turnaround time (TAT) services provided to SCVMC. Monthly review of those tests deemed STAT and insures that we are meeting the designated TAT time.
17.2 Stanford Primary Account Representative shall meet with SCVMC at least quarterly.
Customer Service Department. ART's Customer Service Department shall be available to assist ISP with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all ISP service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to ISP or enabling ISP to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution. .
Customer Service Department. ART's Customer Service Department shall be available to assist ISP with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all ISP service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to ISP or enabling ISP to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution. In addition, the Customer Service Department shall provide to the ISP on a weekly basis a Status Report which shall contain a list of the Customers of the ISP for which the ISP has ordered the Services; the status of installation of the Services for each Customer of the ISP (i.e. pending, installed or canceled); and the Target Service Date, as amended from time to time, or the date of installation or the date of cancellation as appropriate.
