ISSUE RESOLUTION AND ESCALATION Sample Clauses

ISSUE RESOLUTION AND ESCALATION. During the course of this SOW issues may arise that require investigation and - as long as it is reasonable - corrective action/remediation, including performance and quality issues, such as late, inaccurate, or incomplete Deliverables. In general, issue identification and resolution is encouraged to take place at the lowest possible level called for by the specific issue. A 3-level escalation protocol will be implemented to manage escalations, as set forth in the table below. Table 3 - Issue Resolution Escalation Process Escalation Level When to Use Provider Name, title, email, cell Pfizer Name, title, email, cell Level 1 Normal When resolving day- to-day project issues; addressing Deliverable quality issues Xxxxxx Xxxxxxx, Head of Programm Operations, xxxxxx.xxxxxxx@xxxxxxxxxxxxxxx.xxx, +00 000 000 0000 Xxxxxxx Xxxxxx, NI Study Lead, 000-000-0000, Xxxxxxx.Xxxxxx@Xxxxxx.xxx Level 2 Medium When Level 1 efforts have failed Xxxxx Xxxxxxxxxx, Chief Program Officer, xxxxx.xxxxxxxxxx@xxxxxxxxxxxxxxx.xxx, +00 000 000 0000 Level 1 contact Xxxxx Xxxxxxxx, Sourcing Lead, 000-000-0000, xxxxx.xxxxxxxx@xxxxxx.xxx Level 3 High When Level 2 efforts have failed or when an issue entails significant business risk or to address repeated performance and Deliverable quality issues Xxxxx Xxxxxxxxx, President, xxxxx.xxxxxxxxx@xxxxx.xx, +000000000000 Level 1 and Level 2 contacts Xxx Xxxxxx, Xx. Director, 000-000-0000, Xxx.xxxxxx@xxxxxx.xxx Xxxx Xxxxxxxx, Xxxx.Xxxxxxxx@xxxxxx.xxx, Head, Safety Surveillance Research, 000-000-0000
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Related to ISSUE RESOLUTION AND ESCALATION

  • Term of Agreement This Agreement shall continue in full force and effect until the tenth (10th) anniversary of Bank Closing; provided, that the provisions of Section 6.3 and 6.4 shall survive the expiration of the term of this Agreement; and provided further, that the receivership of the Failed Bank may be terminated prior to the expiration of the term of this Agreement, and in such event, the guaranty of the Corporation, as provided in and in accordance with the provisions of Section 12.7 shall be in effect for the remainder of the term of this Agreement. Expiration of the term of this Agreement shall not affect any claim or liability of any party with respect to any (i) amount which is owing at the time of such expiration, regardless of when such amount becomes payable, and (ii) breach of this Agreement occurring prior to such expiration, regardless of when such breach is discovered.

  • Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of New York.

  • Dispute Resolution All or any disputes arising out or touching upon or in relation to the terms and conditions of this Agreement, including the interpretation and validity of the terms thereof and the respective rights and obligations of the Parties, shall be settled amicably by mutual discussion, failing which the same shall be settled through the adjudicating officer appointed under the Act.

  • GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

  • DURATION OF AGREEMENT All agreements and obligations of the Company contained herein shall continue during the period Indemnitee serves as a director or officer of the Company or as a director, officer, trustee, partner, manager, managing member, fiduciary, employee or agent of any other corporation, partnership, joint venture, trust, employee benefit plan or other Enterprise which Indemnitee serves at the request of the Company and shall continue thereafter so long as Indemnitee shall be subject to any possible Proceeding (including any rights of appeal thereto and any Proceeding commenced by Indemnitee pursuant to Section 14 of this Agreement) by reason of Indemnitee’s Corporate Status, whether or not Indemnitee is acting in any such capacity at the time any liability or expense is incurred for which indemnification or advancement can be provided under this Agreement.

  • Severability Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.

  • Termination for Convenience TIPS may, by written notice to Vendor, terminate this Agreement for convenience, in whole or in part, at any time by giving thirty (30) days’ written notice to Vendor of such termination, and specifying the effective date thereof.

  • Limitation of Liability No provision hereof, in the absence of any affirmative action by the Holder to exercise this Warrant to purchase Warrant Shares, and no enumeration herein of the rights or privileges of the Holder, shall give rise to any liability of the Holder for the purchase price of any Common Stock or as a stockholder of the Company, whether such liability is asserted by the Company or by creditors of the Company.

  • Term and Termination In any case, if not sooner terminated, this Agreement shall expire at the close of business on the effective date that the Offering is terminated. This Agreement may be terminated by either party (a) immediately upon notice to the other party in the event that the other party shall have materially failed to comply with any material provision of this Agreement or if any of the representations, warranties, covenants or agreements of such party contained herein shall not have been materially complied with and such failure to comply is not cured within ten (10) days after the date of such occurrence or (b) on 60 days’ written notice. In any event, this Agreement shall be deemed suspended during any period for which the Dealer Manager’s license or registration to act as a broker dealer shall be revoked or suspended by any federal, self-regulatory or state agency. In addition, the Dealer Manager, upon the expiration or termination of this Agreement, shall (a) promptly deposit any and all funds in its possession which were received from investors for the sale of Shares into the appropriate escrow account or, if the Minimum Offering has been reached, into such other account as the Company may designate; and (b) promptly deliver to the Company all records and documents in its possession which relate to the Offering which are not designated as dealer copies. The Dealer Manager, at its sole expense, may make and retain copies of all such records and documents required to be retained by the Dealer Manager pursuant to (i) Federal and state securities laws and the rules and regulations thereunder, (ii) the applicable rules of FINRA and (iii) the NASAA REIT Guidelines, but shall keep all such information confidential; provided, that, nothing contained in this Agreement shall prevent the Dealer Manager from disclosing any such information to any regulatory authority asserting jurisdiction over the Dealer Manager. The Dealer Manager shall use its reasonable best efforts to cooperate with the Company to accomplish any orderly transfer of management of the Offering to a party designated by the Company. Upon expiration or termination of this Agreement, the Company shall pay to the Dealer Manager all earned but unpaid compensation and reimbursement for all incurred, accountable compensation to which the Dealer Manager is or becomes entitled under Section 5 of this Agreement, including but not limited to any Distribution Fees, pursuant to the requirements of that Section 5 at such times as such amounts become payable pursuant to the terms of such Section 5 without acceleration; provided, however, that if the Minimum Offering is not reached prior to such expiration or termination, the Company shall not pay any such compensation and reimbursements to the Dealer Manager.

  • IN WITNESS WHEREOF the parties hereto have executed this Agreement as of the day and year first above written.

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