KEY OBJECTIVES. The Service Providers ‘Performance Exposed % Cost’ (Service Credit) is 5% of the total monthly application account. (the results will be rolled up for the quarterly meeting). . The objective is for the KPI’s is to have a key focus on: • Service delivery • Contractual obligations (quotes, document management, cost) • Health and Safety • Site Familiarisation The KPIs stated may be altered, added to or removed entirely, throughout the duration of the contract and will be subject to reviews. Both parties have to agree such changes. The Service Provider is to work with STFC to set up fully functioning KPIs based on shared data within the first 3 months of the contract start date. The data that is used to measure performance of this contract is to be ‘shared’ and primarily from STFC’s supplied CAFM system.
Appears in 6 contracts
Samples: Facilities Management Services Contract, Facilities Management Services Contract, Facilities Management Services Contract
