Common use of KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT Clause in Contracts

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 8.4.1 The Supplier shall comply with the Key Performance Indicators as set out in Framework Schedule 8, Section 3 (Key Performance Indicators). 8.4.2 The Supplier shall provide monthly and quarterly Highlight Reports to the Authority, to include the following information:  Supplier’s performance against Service Levels (as set out in the Call Off);  identified risks and issues and measures put in place to mitigate;  proposals on and/or progress against agreed initiatives to perform within a leaner process;  proposals on and/or progress against agreed initiatives to provide economies of scale. 8.4.3 The Supplier shall complete a template Dashboard Report and shall utilise graphs and charts to indicate trends and variances. The template shall be provided by the Authority. 8.4.4 The Supplier shall provide a Dashboard Report to cover a period of time specified by the Authority, on a quarterly, bi-annual and annual basis. The content of the Dashboard shall provide high level information on the following as a minimum, unless otherwise specified by the Authority:  total service revenue per month;  total number of Contracting Authorities’ Call Offs per month;  savings summary;  opportunity pipeline;  Service Level performance statistics;  marketing and Communications summary.

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 8.4.1 13.4.1 The Supplier shall comply with the Key Performance Indicators as set out in this Framework Schedule 82 and Framework Schedule 8 - Framework Management, Section 3 (Key Performance Indicators). 8.4.2 13.4.2 The Supplier shall provide monthly and quarterly Highlight Reports to the Authority, to include the following information:  Supplier’s performance against Service Levels (as set out in agreed at the Call OffOff stage);  identified risks and issues and measures put in place to mitigate;  proposals on and/or progress against agreed initiatives to perform within a leaner process;  proposals on and/or progress against agreed initiatives to provide economies of scale. 8.4.3 13.4.3 The Supplier shall complete a template Dashboard Report and shall utilise graphs and charts to indicate trends and variances. The template shall be provided by the Authority. 8.4.4 13.4.4 The Supplier shall provide a Dashboard Report to cover a period of time specified by the Authority, on a quarterly, bi-annual and annual basis. The content of the Dashboard shall provide high level information on the following as a minimum, unless otherwise specified by the Authority:  total service revenue per month;  total number of Contracting Authorities’ Call Offs per month;  savings summary;  opportunity pipeline;  Service Level performance statistics;  marketing and Communications summary.;  trend analysis Data;  lessons learned (in the defined reporting period);