Lifecycle Policy Sample Clauses

Lifecycle Policy. MSP’s usage of the Software shall be subject to Malwarebytes’ Lifecycle policy as further described here xxxxx://xxx.xxxxxxxxxxxx.xxx/support/lifecycle/.
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Lifecycle Policy. The Product and/or Services remain in support if the following criteria are met: 1) Customer have a valid Agreement to use the Product and/or Service with O24 or its partners, and 2) Customer must stay current as specified in clause 2.7.
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Lifecycle Policy. D&B Services are subject to D&B’s Global Product and Data Lifecycle Policy, as set forth at xxxx://xxx.xxx.xxx/product-migration-policy.html which is incorporated herein.
Sample 1
Lifecycle Policy. The lifecycle policy for Products as updated from time to time and made available at xxxxx://xxxxxx.xxxxxxxxx.xxx/lifecycle-policy for Blue Prism Products, at xxxxx://xxxxxxx.xxxxxxx- xxx.xxx/xxxxxxxxxxxxxxxxxxxx for Chorus BPM products, or at such other location as may be notified to Customer from time to time. Major Incident - A known unplanned downtime for all services or a Fault discovered by Blue Prism which materially impacts Customer’s use of the Product. Maintenance Releases - Minor releases (as defined in the Lifecycle Policy) or patches of the Product. New Releases - New or major releases (as defined in the Lifecycle Policy) of the Product. Operation Criteria – The operation criteria for the Product (if any) as updated from time to time and made available at xxxxx://xxxxxx.xxxxxxxxx.xxx/agreements or such other location as may be notified to Customer from time to time. Priority Level – The priority level of the Fault (P1, P2, P3 or P4) as described in Schedule 1 – Priority Levels and Support Services. Product – The Blue Prism software application(s) that Blue Prism licenses to you or grants you rights to access under the Agreement, including the relevant Platform components and Application components. Platform - The operational components of the Product stated as being included in the Support Services (if any) as updated from time to time and made available at xxxxx://xxxxxx.xxxxxxxxx.xxx/agreements or such other location as may be notified to Customer from time to time. Recovery Manager - A Blue Prism recovery manager as a point of contact for Customer. Screen Sharing - Support element, whereby you share your screen with us to demonstrate your issue so that we can work towards resolving it. You will only share data with us that you are authorized to. Please note that this is an optional support offering and does not involve remote access to your systems. SLA Reviews – Qualifying customers will be entitled to regular reviews of the support tickets handled during that period and help with any issues that become stale or escalated. SLA Reviews will not be more frequent than once in any period of 90 days. Support Hours - The period during which the Support Services will be available and during which Target Response Times and Target Resolution Times (if applicable) will be measured determined by the Support Tier. Support Services – The maintenance and support services provided by Blue Prism to resolve Faults in accordance with the relevant Support Ti...
Sample 1

Related to Lifecycle Policy

  • Product Coverage This Agreement shall apply to all manufactured products, - including capital goods, processed agricultural products, and those products failing outside the definition of agricultural products as set out in this Agreement. Agricultural products shall be excluded from the CEPT Scheme.

  • SPAM POLICY You are strictly prohibited from using the Website or any of the Company's Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

  • Schedule of Underlying Insurance Policies If Umbrella or Excess policy is evidenced to comply with minimum limits, a copy of the Underlying Schedule from the Umbrella or Excess insurance policy may be required.

  • Cyber Insurance The Contractor shall maintain network risk and cyber liability coverage (including coverage for unauthorized access, failure of security, breach of privacy perils, as well at notification costs and regulatory defense) in an amount of not less than $1,000,000. Such insurance shall be maintained in force at all times during the term of the Contract and for a period of two years thereafter for services completed during the term of the Contract.

  • Insurance Policy The Employer agrees to remit to the Union an amount to be applied toward the payment of a premium by the Union for an insurance policy which provides a defense attorney to represent all members of the bargaining unit when they are charged with a criminal act that results from events occurring while the bargaining unit member was acting in an official capacity. The maximum amount payable during the term of the Agreement shall be seven dollars ($7.00) per member per month.

  • Multiple Policies a. If two or more policies are taken by an Insured during a period from one or more insurers, the contribution shall not be applicable where the cover/ benefit offered: o Is fixed in nature; o Does not have any relation to the treatment costs;

  • ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE Supplier agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Supplier’s commercial general liability insurance policy with respect to liability arising out of activities, “operations,” or “work” performed by or on behalf of Supplier, and products and completed operations of Supplier. The policy provision(s) or endorsement(s) must further provide that coverage is primary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds.

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