Limitations of 911/E911. The Hosted Voice Service includes a 911/E911 function that may differ from the 911/E911 function furnished by other service providers or other voice services. As such, it may have certain limitations. CUSTOMER ACKNOWLEDGES AND ACCEPTS ANY LIMITATIONS OF HOSTED VOICE SERVICE WITH 911/E911. In order for 911/E911 calls to be properly directed to emergency services, Customer must provide Atlantic Broadband with the correct Customer location address for each telephone number and extension used by the Customer. If Customer moves the Hosted Voice Service to a different Customer location address or a different location within a Customer location address without providing the correct information to Atlantic Broadband, 911/E911 calls (i) may be directed to the wrong emergency authority, (ii) may transmit the wrong Customer location address, and/or (iii) Hosted Voice Service (including 911/E911) may fail altogether. Therefore, Customer must contact Atlantic Broadband before moving the Hosted Voice Service to a new Customer location address, or to a new location within a Customer location address. The Hosted Voice Service may operate through a mobile application interface from any location where Customer or Customer’s authorized end user is able to access an Internet connection. Customer is advised not to use the Hosted Voice Service for 911/E911 or other emergency calls on a mobile device. If Customer uses the Hosted Voice Service for 911/E911 or other emergency calls over a mobile application on a mobile device, Atlantic Broadband will make reasonable attempts to pass the attempted emergency call to the native dialer; however, there is a possibility that the native dialer/operating system of the mobile device will not process the attempt. The operating software used on a mobile device may provide handling designed to redirect emergency calls to the native cellular dialer when possible; however, this functionality is also dependent on the operating system of the mobile device which is outside the control of Atlantic Broadband and subject to change at any time. Atlantic Broadband shall have no responsibility or liability for use of the Hosted Voice Service to place 911/E911 or other emergency calls on a mobile device.
Limitations of 911/E911. Atlantic Broadband will have you sign a 911 acknowledgement form when you execute the applicable Order Form. The FlexTrunk Service includes a 911/E911 function that may differ from the 911/E911 function furnished by other service providers or other voice services. As such, it may have certain limitations. CUSTOMER ACKNOWLEDGES AND ACCEPTS ANY LIMITATIONS OF FLEXTRUNK SERVICE WITH 911/E911. In order for 911/E911 calls to be properly directed to emergency services, Customer must provide Atlantic Broadband with the correct Customer location address for each telephone number and extension used by the Customer. If Customer moves the FlexTrunk Service to a different Customer location address or a different location within the Customer location address without providing the correct information to Atlantic Broadband, 911/E911 calls (i) may be directed to the wrong emergency authority, (ii) may transmit the wrong Customer location address, and/or (iii) FlexTrunk Service (including 911/E911) may fail altogether. Therefore, Customer must contact Atlantic Broadband before moving the FlexTrunk Service to a new Customer location address, or to a new location within a Customer location address. THE CUSTOMER LOCATION AND CALL BACK NUMBER WHICH WILL BE PROVIDED TO LOCAL 911 EMERGENCY SERVICES PERSONNEL WILL BE THE MAIN TELEPHONE NUMBER AND MAIN PHYSICAL LOCATION OF THE FLEXTRUNK SERVICE CONNECTION TO THE CUSTOMER’S PBX. IF CUSTOMER CONNECTS MULTIPLE LOCATIONS TO ITS FLEXTRUNK SERVICE, ONLY THE MAIN NUMBER AND LOCATION WILL BE DELIVERED TO EMERGENCY SERVICES PERSONNEL.
Limitations of 911/E911
