Loaned Devices. If a student has need for a device due to an issue with their current devices, additional devices will only be loaned if authorized by and at the discretion of KCA Administration and on a priority basis.
Loaned Devices. Client will be responsible for replacing any lost, damaged, stolen or unreturned devises loaned from Encompass 360.
Loaned Devices. Should the device require repair, the student may be issued a loaner on a case-by-case basis while their device is being repaired. The loaner device assumes all aspects and policies of the student’s originally issued device. Troubleshooting Students are encouraged to follow the "Ask 1-2-3" rule. Students should ask 2 other students for help. If the issue is still not resolved, students should then report any problems (i.e. software issues, syncing, etc.) to the classroom teacher or to the Technology Department as soon as possible. Students are prohibited from trying to troubleshoot any hardware problem. Under no circumstances shall the District owned device be taken to a third party for repair or troubleshooting. All issues relating to the functionality of the device shall be reported to the Technology Department. Failure to abide by this policy, regardless of the resolution, may be considered vandalism and/or negligence.
