LOT 3 TELEPHONE INTERPRETING - MANDATORY REQUIREMENTS Sample Clauses

LOT 3 TELEPHONE INTERPRETING - MANDATORY REQUIREMENTS. 2.1. The Supplier shall provide a Telephone Interpreting Service available to the whole of the public sector in the United Kingdom and Overseas. It is envisaged that the majority of requirements for this service shall be where customers are in contact by telephone for example where a Contracting Authority runs a telephone helpline, contact centre but in some circumstance the Supplier shall be able to provide telephone interpreting where customers are attending face to face interviews. 2.2. The Supplier shall also be required to provide a service for the Contracting Authorities whose customers are resident overseas and whose contact is solely by telephone. 2.3. Within 30 seconds of receiving a call the Supplier shall make available the services of an interpreter, qualified to a minimum standard as specified by the Contracting Authority. The interpreter shall provide interpreting in line with the Code of Conduct for interpreters published with the National Register of Public Service Interpreters xxxx://xxx.xxxxx.xxx.xx/for-clients-of-interpreters/code-of-professional-conduct.html 2.4. Linguists shall occasionally need to be available to attend Government offices or venues in the UK at no cost to the Contracting Authority or the Linguist, for example for court purposes to verify the timings and/or content of previous conversations. 2.5. The Supplier shall ensure that the option for the Contracting Authority’s end user to request, and be provided with, a United Kingdom (UK) based Interpreter and additionally, all UK based must have permission to work in the UK (section 8 of the Asylum and Immigration Act). 2.6. It is envisaged that for overnight requirements, the Supplier shall use fully vetted Interpreters from overseas to ensure costs are kept to a minimum. 2.7. The Supplier shall be able to act as the conference host where the Contracting Authority is unable to conference a 3 way call. 2.8. The Supplier shall ensure that all Interpreters must be in an appropriately secure environment when servicing calls, free from noise and with full consideration for the Contracting Authority’s data security guidelines. 2.9. The Supplier shall ensure that Interpreters always give their ID number on every call and name upon request. 2.10. The Supplier must conduct “Mystery Shopping” call checks to ensure Interpreters are performing to set standards and that the Contracting Authority’s data security policies are strictly adhered to. The Contracting Authority is to be update...
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Related to LOT 3 TELEPHONE INTERPRETING - MANDATORY REQUIREMENTS

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