Main Transmission Sites. Network Monitoring Centre (NMC)
Main Transmission Sites. Client Transmitters
Main Transmission Sites. 5.2 Network Monitoring Centre (NMC) The Service Provider operates a Network Monitoring Centre (NMC) in which the status and control of all elements of network infrastructure relevant to this agreement are monitored. The NMC provide a staffed point of contact (contact details in Table 2) through which all enquiries and fault notices and other reports are channelled and logged, during NMC staffed hours. Each week of the year, depending on operational demands, the NMC is staffed during the period 07:00 to 23:00 from Monday to Friday inclusive, and 08:00 to 22:00 on Saturday and Sunday. Outside of NMC staffed hours calls and enquiries are registered or recorded electronically for attention next day. All relevant enquiries, fault notices, or other reports conveyed by telephone, email, or otherwise, to the Service Provider are logged on a fault database. Every relevant fault incident identified by, or reported to, the NMC, including those from the Service Provider staff, are given a unique call reference number and the logging process captures all the relevant details pertinent to the call. The logging system is used as the basis for tracking faults to resolution, and generation of reports. Details logged shall include the following: Name of the caller (if applicable) Date and time Transmission site location (if known) Contact number (if applicable) Service affected Description of the nature of the fault
Main Transmission Sites. Network Monitoring Centre (NMC) The Service Provider operates a Network Monitoring Centre (NMC) in which the status and control of all elements of network infrastructure relevant to this agreement are monitored. The NMC provide a staffed point of contact (contact details in Table 2) through which all enquiries and fault notices and other reports are channelled and logged, during NMC staffed hours. Each week of the year, depending on operational demands, the NMC is staffed during the period 07:00 to 23:00 from Monday to Friday inclusive, and 08:00 to 22:00 on Saturday and Sunday. Outside of NMC staffed hours calls and enquiries are registered or recorded electronically for attention next day. All relevant enquiries, fault notices, or other reports conveyed by telephone, email, or otherwise, to the Service Provider are logged on a fault database. Every relevant fault incident identified by, or reported to, the NMC, including those from the Service Provider staff, are given a unique call reference number and the logging process captures all the relevant details pertinent to the call. The logging system is used as the basis for tracking faults to resolution, and generation of reports. Details logged shall include the following: ▪ Name of the caller (if applicable) ▪ Date and time ▪ Transmission site location (if known) ▪ Contact number (if applicable) ▪ Service affected ▪ Description of the nature of the fault Subject to Clause 3 (Term), the Client may from time to time require the Service Provider to investigate documented generalised complaints concerning the Client‟s coverage/signal strength in areas where adequate coverage is predicted. The Service Provider shall be entitled to levy additional fees for such work, where such work is not covered by a pre-existing obligation under this Agreement.
Main Transmission Sites. Client Transmitters An overview of the arrangement for main sites can be seen in Figure 5.1.1.
