Common use of Maintenance Support Clause in Contracts

Maintenance Support. (a) Each Licensee shall maintain the Unit(s) it receives in good operating condition, at its sole expense. PVI shall make its technical personnel available during PVI's normal business hours for telephone consultations with Licensees' technical staff at no charge. In the event that on-site technical support is required by a Licensee during the Term, PVI shall provide such support at PVI's direct costs (as reasonably determined by PVI) for such services, including expenses of PVI's personnel for travel, meals and lodging incurred in connection with providing such services. (b) At a Licensee's request, PVI shall use reasonable commercial efforts to make its technical personnel available to such Licensee, at no charge to such Licensee, during non-business hours for emergency telephone consultations during the Telecast of a specific event. (c) At a Licensee's request, PVI will provide its technical personnel to render services necessary to move or operate Unit(s) for a Licensee's benefit. Such services shall be provided at PVI's direct costs for such services (as reasonably determined by PVI); provided, however, that if PVI provides Enhancements it shall be compensated for such services as provided under Section 3.4. (d) Notwithstanding any provision contained in this Agreement to the contrary, after the initial Term, PVI shall only be obligated to provide maintenance, training and support services under this Agreement if it then provides support for L-VIS Systems for customers and licensees generally.

Maintenance Support. (a) Each Licensee shall maintain the Unit(s) it receives in good operating condition, at its sole expense. PVI shall make its technical personnel available during PVI's normal business hours for telephone consultations with Licensees' technical staff at no charge. In the event that on-site technical support is required by a Licensee during the Term, PVI shall provide such support at PVI's direct costs (as reasonably determined by PVI) for such services, including expenses of PVI's personnel for travel, meals and lodging incurred in connection with providing such services. (b) At a Licensee's request, PVI shall use reasonable commercial efforts to make its technical personnel available to such Licensee, at no charge to such Licensee, during non-business hours for emergency telephone consultations during the Telecast of a specific event. (c) At a Licensee's request, PVI will provide its technical personnel to render services necessary to move or operate Unit(s) for a Licensee's benefit. Such services shall be provided at PVI's direct costs for such services (as reasonably determined by PVI); provided, however, that if PVI provides Enhancements it shall be compensated for such services as provided under Section 3.4. (d) Notwithstanding any provision contained in this Restated License Agreement to the contrary, after the initial Term, PVI shall only be obligated to provide maintenance, training and support services under this Restated License Agreement if it then provides support for L-VIS VIS(R) Systems for customers and licensees generally.