Common use of Maintenance Windows & Planned Interventions Clause in Contracts

Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorised. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service Provider. Interventions authorized on the Active environment are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the service. 3.1. eHealth Service

Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorisedauthorized. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service Provider. Interventions authorized on the Active environment are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the service. 3.1. eHealth Service

Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorised. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service ProviderProvider . Interventions authorized on the Active environment environment1 are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the servicedowntime. 3.1. eHealth Service

Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorised. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service Provider. Interventions authorized on the Active environment are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the servicedowntime. 3.1. eHealth Service