Common use of Member Assessment Clause in Contracts

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: • Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; • Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; • Identify immediate physical and/or behavioral health needs; • Determine need for care coordination and management; • Conduct comprehensive review of clinical history; • Perform stratification based on initial assessment and historical claims data;

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial initi al screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing ac cessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, EXHIBIT 1.C SCOPE OF WORK illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: • ▪ Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; • ▪ Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; • ▪ Identify immediate physical and/or behavioral health needs; • ▪ Determine need for care coordination and management; • ▪ Conduct comprehensive review of clinical history; • ▪ Perform stratification based on initial assessment and historical claims data;; ▪ Determine clinical, psychosocial, functional and financial needs with appropriate referrals to community-based organizations or MCE programs; ▪ Gather information regarding level and type of existing care management; and ▪ Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. The Contractor shall develop procedures and provide documentation of methods to be used to maximize contacts with members in order to complete the initial screening required in this Section. The Contractor should work with Indiana DCS to locate wards or xxxxxx children when contact information on record is not current. Based on the results of the initial screening, the Contractor shall stratify members into the appropriate service category - those members requiring disease management, care management, complex case management, or RCP, in accordance with Section 5.2. After stratifying the member to an appropriate care level, the Contractor shall provide ongoing disease management, care management, or complex case management, as appropriate. In addition to the initial screening conducted by the Contractor, the Contractor shall also develop strategies to encourage the contracted provider network to utilize screening tools to identify at-risk members. These provider-driven tools shall not duplicate or replace the Contractor conducted screenings. The Contractor shall maintain strategies to facilitate implementation of provider-driven screening tools including methods to encourage usage, processes to communicate results to the Contractor and the proposed tool(s).

Member Assessment. 5.1.1 3.8.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.23.8.2. The Contractor shall utilize the FSSA Health Needs Screening Screeni ng tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: • ▪ Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; • ▪ Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; • ▪ Identify immediate physical and/or behavioral health needs; • ▪ Determine need for care coordination and management; • ▪ Conduct comprehensive review of clinical history; • ▪ Perform stratification based on initial assessment and historical claims data;; ▪ Determine clinical, psychosocial, functional and financial needs with appropriate referrals to community-based organizations or MCE programs; ▪ Gather information regarding level and type of existing care management; and ▪ Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. The Contractor shall develop procedures and provide documentation of methods to be used to maximize contacts with members in order to complete the initial screening required in this section.

Member Assessment. 5.1.1 3.8.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.23.8.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: • ▪ Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; • ▪ Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; • ▪ Identify immediate physical and/or behavioral health needs; • ▪ Determine need for care coordination and management; • ▪ Conduct comprehensive review of clinical history; • ▪ Perform stratification based on initial assessment and historical claims data;; ▪ Determine clinical, psychosocial, functional and financial needs with appropriate referrals to community-based organizations or MCE programs; ▪ Gather information regarding level and type of existing care management; and ▪ Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. The Contractor shall develop procedures and provide documentation of methods to be used to maximize contacts with members in order to complete the initial screening required in this section.

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the The Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: •  Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; •  Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; •  Identify immediate physical and/or behavioral health needs; •  Determine need for care coordination and management; •  Conduct comprehensive review of clinical history; •  Perform stratification based on initial assessment and historical claims data;;  Determine clinical, psychosocial, functional and financial needs;  Gather information regarding level and type of existing care management; and  Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. Respondents must explain methods to be used to maximize contacts with members in order to complete the initial screening required in this Section. The Contractor should work with Indiana DCS to locate wards or xxxxxx children when contact information on record is not current. Based on the results of the initial screening, the Contractor shall stratify members into the appropriate service category - those members requiring disease management, care management, complex case management, or RCP, in accordance with Section 5.2. After stratifying the member to an appropriate care level, the Contractor shall provide ongoing disease management, care management, or complex case management, as appropriate. In addition to the initial screening conducted by the Contractor, the Contractor shall also develop strategies to encourage the contracted provider network to utilize screening tools to identify at-risk members. These provider-driven tools shall not duplicate or replace the Contractor conducted screenings. Respondents shall describe proposed strategies to facilitate implementation of provider-driven screening tools including methods to encourage usage, processes to communicate results to the Contractor and the proposed tool(s).

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the The Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial ini tial EXHIBIT 1.A. SCOPE OF WORK screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: • Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; • Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; • Identify immediate physical and/or behavioral health needs; • Determine need for care coordination and management; • Conduct comprehensive review of clinical history; • Perform stratification based on initial assessment and historical claims data;; • Determine clinical, psychosocial, functional and financial needs with appropriate referrals to community-based organizations or MCE programs; • Gather information regarding level and type of existing care management; and • Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. The Contractor shall develop procedures and provide documentation of methods to be used to maximize contacts with members in order to complete the initial screening required in this Section. The Contractor should work with Indiana DCS to locate wards or xxxxxx children when contact information on record is not current. Based on the results of the initial screening, the Contractor shall stratify members into the appropriate service category - those members requiring disease management, care management, complex case management, or RCP, in accordance with Section 5.2. After stratifying the member to an appropriate care level, the Contractor shall provide ongoing disease management, care management, or complex case management, as appropriate.

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the The Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: •  Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; •  Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; •  Identify immediate physical and/or behavioral health needs; •  Determine need for care coordination and management; •  Conduct comprehensive review of clinical history; •  Perform stratification based on initial assessment and historical claims data;;  Determine clinical, psychosocial, functional and financial needs;  Gather information regarding level and type of existing care management; and  Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. Respondents must explain methods to be used to maximize contacts with members in order to complete the initial screening required in this Section. The Contractor should work with Indiana DCS to locate wards or xxxxxx children when contact information on record is not current.

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the The Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: • Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; • Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; • Identify immediate physical and/or behavioral health needs; • Determine need for care coordination and management; • Conduct comprehensive review of clinical history; • Perform stratification based on initial assessment and historical claims data;; • Determine clinical, psychosocial, functional and financial needs; • Gather information regarding level and type of existing care management; and • Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. Respondents must explain methods to be used to maximize contacts with members in order to complete the initial screening required in this Section. The Contractor should work with Indiana DCS to locate wards or xxxxxx children when contact information on record is not current. Based on the results of the initial screening, the Contractor shall stratify members into the appropriate service category - those members requiring disease management, care management, complex case management, or RCP, in accordance with Section 5.2. After stratifying the member to an appropriate care level, the Contractor shall provide ongoing disease management, care management, or complex case management, as appropriate. In addition to the initial screening conducted by the Contractor, the Contractor shall also develop strategies to encourage the contracted provider network to utilize screening tools to identify at-risk members. These provider-driven tools shall not duplicate or replace the Contractor conducted screenings. Respondents shall describe proposed strategies to facilitate implementation of provider-driven screening tools including methods to encourage usage, processes to communicate results to the Contractor and the proposed tool(s).

Member Assessment. 5.1.1 Initial Screening In accordance with 42 CFR 438.208(b)(3), the The Contractor shall conduct an initial screening of each member within ninety (90) calendar days of the effective date of enrollment to identify the member's immediate physical and/or behavioral health care needs. The Contractor must make subsequent attempts to conduct an initial screening of each member’s needs if the initial attempt to contact the member is unsuccessful. The Contractor shall make attempts to find a member’s current contact information if it is not included in the enrollment file. The initial screening will also determine the need for disease management, care management, complex case management, or RCP services as detailed in Section 5.2. The Contractor shall utilize the FSSA Health Needs Screening tool. During the initial screening, and periodically thereafter, the Contractor will review the member’s claims history, identify access or accommodation needs, language barriers, or other factors that might indicate that the member requires additional assistance. The initial screening shall also identify members who have complex or serious medical conditions that require an expedited appointment with an appropriate provider. The initial screening will ensure that members who are in ongoing treatment receive assistance in EXHIBIT 1.M SCOPE OF WORK accessing appropriate care in order to avoid disruptions in services. The initial screening must include a full review of important relevant clinical information such as the provider’s assessment of conditions and the severity of illness, treatment history and outcomes, other diseases, illnesses, and health conditions as well as the member’s psychosocial, support, behavioral health and treatment needs. At minimum, the initial screening shall: •  Utilize claims data, health information exchange data, information gathered in the screening, medical records and other sources to ensure care coordination and management; •  Identify gaps in member’s care and facilitate communication to relevant providers, including the member’s PMP, if applicable; •  Identify immediate physical and/or behavioral health needs; •  Determine need for care coordination and management; •  Conduct comprehensive review of clinical history; •  Perform stratification based on initial assessment and historical claims data;;  Determine clinical, psychosocial, functional and financial needs;  Gather information regarding level and type of existing care management; and  Review information to identify member’s care strengths, needs and available resources to enable person-centered planning in conjunction with the member. The initial screening may be conducted in person, by phone, electronically through a secure website, or by mail. Incomplete initial screenings completed electronically through the Contractor’s secure website will receive follow up telephone contacts to promote completion of the initial health screening. Respondents must explain methods to be used to maximize contacts with members in order to complete the initial screening required in this Section. The Contractor should work with Indiana DCS to locate wards or xxxxxx children when contact information on record is not current. Based on the results of the initial screening, the Contractor shall stratify members into the appropriate service category - those members requiring disease management, care management, complex case management, or RCP, in accordance with Section 5.2. After stratifying the member to an appropriate care level, the Contractor shall provide ongoing disease management, care management, or complex case management, as appropriate. In addition to the initial screening conducted by the Contractor, the Contractor shall also develop strategies to encourage the contracted provider network to utilize screening tools to identify at-risk members. These provider-driven tools shall not duplicate or replace the Contractor conducted screenings. Respondents shall describe proposed strategies to facilitate implementation of provider-driven screening tools including methods to encourage usage, processes to communicate results to the Contractor and the proposed tool(s).