Member Rights and Responsibilities. PacifiCare shall inform Members of their rights and responsibilities under each Managed Care Plan, provide Members with membership cards and member handbooks, distribute periodic communications to Members, process Member complaints and grievances and respond to inquiries and requests from Members regarding Managed Care Plans (collectively “Member Services”).
Appears in 6 contracts
Samples: Medical Group/Ipa Services Agreement (Prospect Medical Holdings Inc), Medical Group Services Agreement (Prospect Medical Holdings Inc), Medical Group Services Agreement (Prospect Medical Holdings Inc)
Member Rights and Responsibilities. PacifiCare shall inform Members of their rights and responsibilities under each Managed Care Plan, provide Members with membership cards and member handbooks, distribute periodic communications to Members, process Member complaints and grievances and respond to inquiries and requests from Members regarding Managed Care Plans (collectively “"Member Services”"). Medical Group and its Participating Providers shall participate, cooperate and comply with PacifiCare's Member Services activities.
Appears in 1 contract
Samples: Medical Group/Ipa Services Agreement (Prospect Medical Holdings Inc)
