Member Rights Specialist Sample Clauses

Member Rights Specialist. The Member Rights Specialist shall provide support for all members in understanding their rights and responsibilities related to Family Care, Partnership or PACE, including due process procedures available to them in a grievance or appeal and other opportunities that may be available to express opinions and concerns about the Resource Center, providers with which the MCO contracts and services received by the member. The Member Rights Specialist shall also assist members to identify all rights to which they are entitled. If multiple grievance, review or fair hearing processes are available to the member, the Member Rights Specialist shall also offer advice about which process might best meet the member needs.
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Member Rights Specialist. The Member Rights Specialist shall be a professional employee and shall not be employed in lieu of or to eliminate any other position.

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