Common use of Member Rights Clause in Contracts

Member Rights. The CONTRACTOR shall: 3.16.1. Have written Policies guaranteeing each Member’s rights. 3.16.2. Make available to Members both oral and written information about the nature and extent of their rights and responsibilities as Members of the CONTRACTOR. 3.16.3. Ensure that staff and affiliated Providers observe and protect the Member’s right when furnishing services. 3.16.4. Ensure the following Member Rights: 3.16.4.1. To be treated with respect and with due consideration for dignity and privacy; 3.16.4.2. To receive information on available treatment options and alternatives, presented in a manner appropriate to the Enrollee’s condition and ability to understand and participate in decisions regarding healthcare, including the right to refuse treatment; 3.16.4.3. To be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience or retaliation, as specified in the federal regulations on the use of restraints and seclusion; and 3.16.4.4. To be able to request and receive a copy of the Member’s Health Records, and request that they be amended or corrected as specified in 45 CFR §164. 3.16.4.5. To freely exercise his or her rights, and that the exercise of those rights does not adversely affect the way the CONTRACTOR and its Providers, or the Department, treat the Medicaid Managed Care Member. 3.16.4.5.1. Information regarding the Medicaid Member’s right to obtain available and accessible health care services covered under the contract.