Mentoring. Each MCO that employs newly certified screeners shall have a formal program for mentoring new screeners (that is providing them with close supervision, on-the-job training, and feedback) for at least six months. This program shall be described in internal policy and procedures documents that are made available to new screeners and to the Department upon request. Each MCO will include activities that allow new screeners to: i. Observe an experienced screener administering an actual screen; ii. Complete practice screens on a paper version of the LTC FS; iii. Be observed by an experienced screener while completing screens or to have his/her screens reviewed by an experienced screener; and iv. Have the opportunity for discussion and feedback as a result of those observations or reviews.
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