Minimal Impact. Response to queries, one user affected Part of the Infrastructure maintained is not operational, with minor or no impact on the operation of the JDE Application; Trivial defect has little or no impact on services or operations. Resolution Targets Severity Description Target Resolution or Bypass Target Resolution & Close Notification & Status Update
Appears in 2 contracts
Samples: Contract Agreement, Contract Agreement
Minimal Impact. Response to queries, one user affected • Part of the Infrastructure maintained is not operational, with minor or no impact on the operation of the JDE Application; • Trivial defect has little or no impact on services or operations. Resolution Targets Severity Description Target Resolution or Bypass Target Resolution & Close Notification & Status Update
Appears in 1 contract
Samples: Contract Agreement
Minimal Impact. Response to queries, one user affected • Part of the Infrastructure maintained is not operational, with minor or no impact on the operation of the JDE Application; • Trivial defect has little or no impact on services or operations. Resolution Targets Severity Description Target Resolution or Resolutionor Bypass Target Resolution Resolution& Close Notification & Status Update
Appears in 1 contract
Samples: Contract Agreement