Common use of MTTR Service Credit Clause in Contracts

MTTR Service Credit. If a Customer believes that Rogers has failed to meet an applicable MTTR Commitment in any given billing month, then the Customer must contact their Rogers’ sales representative and apply for a credit within fifteen (15) Business Days starting from the fifteen (15th) day of the following billing month. Upon Rogers’ verification that an MTTR Commitment for the Optical Wavelength Services over a given month was greater than the committed MTTR metric for reasons other than Acceptable Downtime, Rogers will issue a Service Credit to the Customer. The Service Credit will equal the applicable amount from Table 3 for the monthly recurring charges for the affected Optical Wavelength circuit(s) in the applicable month. MTTR Type Metric Service Credit Network 4 hrs. 10% of the monthly recurring Optical Wavelength Services charges for the affected Optical Wavelength circuit(s). Fibre 12 hrs. Table 3 – MTTR Commitment