Term Meaning Standard Service Any IET service published within and offered to campus customers via the IT Service Catalog at UR link: xxxxxxxxx.xxxxxxx.xxx Non-standard Service An IET service that does not have established rates/costs and must be agreed-to with customers on case basis. Service Manager The Service Manager is the individual who has overall accountability for managing a service. This - Operational management and support to deliver the benefits of the service - Ensuring services meet the business need and delivered in accordance with agreed business requ Service Owner A member of the IET leadership team who has oversight of IET services Terms and specific meanings used within this document are defined in the table below. Cost Recovery IET require costs are either paid directly by the customer through various methods and mechanisms or they are paid centrally by the campus. In cases where costs must be paid by the customer, established campus rates will be used. Changes to established campus rates will be applied following a 30 day notice per campus policy. IET hourly labor rates are reviewed annually under campus rate guidelines, and may be changed during the course of the year. Customers are notified 30 days ahead of any rate changes. As a cost recovery operation, IET will provide cost estimates but makes no guarantees on providing services at a fixed price or fixed total cost to customers for any long-term agreements. Pursuant to UC policy, IET cannot offer any rates lower than those offered to other campus units. IET Service Assurance IET assures services performance, availability, capacity, and the information security of the service(s) covered in this agreement.
Extended Meanings In this Agreement words importing the singular number include the plural and vice versa; words importing the masculine gender include the feminine and neuter genders. The word "person" includes an individual, body corporate, partnership, trustee or trust or unincorporated association, executor, administrator or legal representative.
FAIR MEANING The terms of this Agreement shall be given their fair meaning and shall not be construed in favor of or against either party hereto because of authorship. This Agreement shall be deemed to have been drafted by both of the parties.
Meanings For the purposes of this Agreement, the terms “vote of a majority of the outstanding voting securities;” “interested persons;” and “assignment” shall have the meaning defined in the 1940 Act or the rules promulgated thereunder; subject, however, to such exemptions as may be granted by the SEC under the 1940 Act or any interpretations of the SEC staff.
DPA Definitions The definition of terms used in this DPA is found in Exhibit “C”. In the event of a conflict, definitions used in this DPA shall prevail over terms used in any other writing, including, but not limited to the Service Agreement, Terms of Service, Privacy Policies etc.
Recitals and Definitions Each of the parties hereto acknowledges and agrees that the recitals set forth above in this Agreement are true and accurate, are contractual in nature, and are hereby incorporated into and made a part of this Agreement.
Preamble and Definitions 1.1 The preamble to this agreement constitutes an integral part hereof.
Fixed Term Contract 1.1 The Customer shall use the following applicable Service Plan for the period specified in the Sales and Services Agreement (“Term”). The Term shall start from the service effective date.
FTE Definition Effective September 1, 2017, part-time teacher FTE will be determined by the ratio of the teacher’s actual annual instructional time to the teacher instructional time of a full-time assignment in the teacher’s school. This FTE will be used to calculate the prorated portion of a teacher’s assignable time.
020 Definitions The following definitions shall be applicable to this chapter:
