Normal Support Hours. QDABRA’s normal CCSLA support hours are from 8 am to 8 pm Pacific Time (PST or PDST as determined in the United States), Monday through Friday, except for the following United States holidays: − Memorial Day (the last Monday in the month of May) − Independence Day (July 4th) − Labor Day (the first Monday in the month of September) − Thanksgiving (the fourth Thursday in the month of November) − Christmas (December 25th) − New Year’s Day (January 1st)
Appears in 3 contracts
Samples: Consulting Client Service Level Agreement, Consulting Client Service Level Agreement for Solution Assurance, Consulting Client Service Level Agreement for Solution Assurance
Normal Support Hours. QDABRA’s normal CCSLA support hours are from 8 am to 8 pm Pacific Time (PST or PDST as determined in the United States), Monday through Friday, except for the following United States holidays: − Memorial Day (the last Monday in the month of May) − Independence Day (July 4th) − Labor Day (the first Monday in the month of September) − Thanksgiving (the fourth Thursday in the month of November) − Christmas (December 25th) − New Year’s Day (January 1st)
Appears in 1 contract
Samples: Consulting Client Service Level Agreement for Solution
