Common use of OBJECT OF SERVICE Clause in Contracts

OBJECT OF SERVICE. 1.1 The object of Service is the distribution, either directly or through a network of retailers, of new versions, either complete or partial, of the Program to Customers. 1.2 The Service shall apply to the last program release belonging to the Application Forms listed in the Maintenance Form for Application Programs being installed at the Customer’s premises, provided that all fees related to the End-User License have been paid. 1.3 The Service entitles the Customer to be informed, upon written request and for the entire lifetime of the Contract, either through magnetic media or via the Internet, about any changes and/or additions in the standard programs made by the Manufacturer/Retailer as a result of: A. amendments in laws and regulations in civil tax legislation, which induce necessary changes as part of the processing currently performed by the programs; B. changes made by the Manufacturer/Retailer to improve or boost the performance of the Program, also irrespective of the clause referred to in letter “a.”, but exclusively related to the last version released; C. programs fixed or edited in order to remove any possible defect. 1.4 The Service, limited to the Maintenance Service Agreement for Application Programs related to Sme.UP ERP, entitles the Customer to receive, for the entire lifetime of the Contract, telephone technical support, up to 30 minutes a day, for application support on the Program.

OBJECT OF SERVICE. 1.1 The object of Service is the distribution, either directly or through a network of retailers, of new versions, either complete or partial, of the Program to Customers. 1.2 The Service shall apply to the last program release belonging to the Application Forms listed in the Maintenance Form for Application Programs being installed at the Customer’s premises, provided that all fees related to the End-User License have been paid. 1.3 The Service entitles the Customer to be informed, upon written request and for the entire lifetime of the Contract, either through magnetic media or via the Internet, about any changes and/or additions in the standard programs made by the Manufacturer/Retailer as a result of: A. amendments in laws and regulations in civil tax legislation, which induce necessary changes as part of the processing currently performed by the programs; B. changes made by the Manufacturer/Retailer to improve or boost the performance of the Program, also irrespective of the clause referred to in letter “a.”, but exclusively related to the last version released; C. programs fixed or edited in order to remove any possible defect. 1.4 The Service, limited to the Maintenance Service Agreement for Application Programs related to Sme.UP ERP, entitles the Customer to receive, for the entire lifetime of the Contract, telephone technical support, up to 30 15 minutes a day, for application support on the Program.