Observation programme Sample Clauses

Observation programme. It is desired (not expected) that the Contractor is capable of performing initial investigations into human performance events to determine the contributing factors (error precursors and organisational weaknesses). The Contractor must however support and co-operate with any such investigation by KOU. The Contractor is required to have a process whereby workers' at-work behaviours in the field are observed and coached against a set of formalised best practice criteria. This is to reinforce the desired standards and behaviours expected on the job site and to provide assurance that the Contractor’s workers and supervisors are adhering to standards. The Contractor’s workers must be coached where deviations from standards and expected behaviours are detected. This information is captured, by the Contractor, in a means that allows review of previous observations performed for the identification of potential trends in worker behaviours that could potentially lead to an event. Actions are to be developed and implemented to address such trends. The Contractor’s process must have an auditable trail.