Office and Telephone. The Contractor shall maintain an office and toll-free telephone, for receipt of service calls or complaints, and shall be available for such calls on all business days from 7:00 a.m. to 5:00 p.m. The Contractor shall retain the services of at least one temporary customer service representative to handle the addition of Residential Customers to the Contractor’s service base during the first ninety days of the term of this Agreement. Additional customer service representatives shall be added as necessary to meet the minimum customer service standards set forth in Section 9.2 of this Agreement.
Appears in 2 contracts
Samples: Collection Services Agreement, Residential Solid Waste Franchise Agreement
Office and Telephone. The Contractor shall maintain an office and toll-free telephone, for receipt of service calls or complaints, and shall be available for such calls on all business days from 7:00 a.m. to 5:00 p.m. The Contractor shall retain the services of at least one temporary customer service representative to handle the addition of Residential Customers to the Contractor’s service base during the first ninety days of the term of this Agreement. Additional customer service representatives shall be added as necessary to meet the minimum customer Customer service standards set forth in Section 9.2 of this Agreement.
Appears in 1 contract
Samples: Recycling Services Agreement
Office and Telephone. The Contractor shall maintain an office and toll-toll free telephone, for receipt of service calls or complaints, and shall be available for such calls on all business days from 7:00 a.m. to 5:00 p.m. The Contractor shall retain the services of at least one temporary customer service representative to handle the addition of Residential Customers to the Contractor’s service base during the first ninety days of the term of this Agreement. Additional customer service representatives shall be added as necessary to meet the minimum customer Customer service standards set forth in Section 9.2 9.3 of this Agreement.
Appears in 1 contract
Samples: Collection Services Agreement
Office and Telephone. The Contractor shall maintain an office and toll-free telephone, telephone number for receipt of service calls or complaints, and shall be available for such calls on all business days from 7:00 a.m. to 5:00 p.m. The Contractor shall retain the services of at least one temporary full-time customer service representative to handle the addition of Residential Customers to the Contractor’s service base during the first ninety days of the term of this Agreement. Additional customer service representatives shall be added as necessary to meet the minimum customer service standards set forth in Section 9.2 9.3 of this Agreement.
Appears in 1 contract
Samples: Waste Services Franchise Agreement
Office and Telephone. The Contractor shall maintain an office and toll-free telephone, for receipt of service calls or complaints, and shall be available for such calls on all business days from 7:00 a.m. to 5:00 p.m. The Contractor shall retain the services of at least one temporary customer service representative to handle the addition of Residential Customers to the Contractor’s service base during the first ninety days of the term of this Agreement. Additional customer service representatives shall be added as necessary to meet the minimum customer Customer service standards set forth in Section 9.2 of this Agreement.
Appears in 1 contract
Samples: Recycling Services Agreement