Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 1-416-287-2877 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000, P. O. Xxx 0 Xxxxxxx, Xxxxxxx, X0X 0X0 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.
Ombudsman for Banking Services and Investments. Phone 0-000-000-0000 (toll-free) 0-000-000-0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Suite 2400, P. O. Box 8 Toronto, Ontario, M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows:
Ombudsman for Banking Services and Investments. (OBSI) If your complaint is not resolved within ninety (90) days after receipt by the President’s Choice Bank Ombudsman or if you are not satisfied with its decision, you can contact the Ombudsman for Banking Services and Investments (OBSI), who is independent from President’s Choice Bank and whose purpose is to review your complaint. You can contact OBSI by: Phone: 0 000 000 0000 Fax: 0 000 000 0000 Email: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments, P.O. Box 5 000 Xxx Xxxxxx, Xxxxx 0000, Xxxxxxx, XX X0X 0X0 Website: xxx.xxxx.xx
Ombudsman for Banking Services and Investments. Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Om- budsman may be directed to the Ombudsman for Banking Services and Investments (the “Canadian Banking Ombudsman”). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Ombudsman can assist you in forwarding your concerns to the OBSI. Mail: Ombudsman for Banking Services and Investments 000 Xxx Xxxxxx, Xxxxx 0000 XX Xxx 0 Xxxxxxx, Xxxxxxx, X0X 0X0 Toll-free: 0-000-000-0000 Toll-free Fax: 0-000-000-0000 Email: xxxxxxxxx@xxxx.xx Website: xxx.xxxx.xx The Financial Consumer Agency of Canada The Financial Consumer Agency of Canada (FCAC) ensures that xxxxx- ally regulated financial institutions (including banks) comply with fed- eral consumer protection laws and regulations, and it investigates any complaint that relates to a possible breach. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you may communicate your complaints to the FCAC. Mail: Financial Consumer Agency of Canada 000 Xxxxxxx Xxxxxx Xxxx 0xx Xxxxx Xxxxxx, Xxxxxxx X0X 0X0 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232) Toll-free Fax: 0-000-000-0000 Email: xxxx@xxxx-xxxx.xx.xx Website: xxx.xxxx-xxxx.xx.xx The Office of the Privacy Commis- sioner of Canada If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your xxxxx- cy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC. For General Inquires: Toll-free: 0-000-000-0000 Phone: (000) 000-0000 Fax: (000) 000-0000 TTY: (000) 000-0000 Website: xxx.xxxx.xx.xx For Filing a Complaint: By Mail: Office of the Privacy Commissioner of Canada 00 Xxxxxxxx Xxxxxx Xxxxxxxx, Xxxxxx X0X 0X0 By Fax: (000) 000-0000
Ombudsman for Banking Services and Investments. If your complaint relates to one of the following entities: · BMO Bank of Montreal (Including clients of BMO Private Banking, BMO Creditor Insurance Clients, and BMO Credit Card) · BMO Investments Inc. · BMO InvestorLine Inc. · BMO Xxxxxxx Xxxxx Inc. You also have the additional option of escalating your complaint to the Ombudsman for Banking Services and Investments (OBSI). OBSI is an independent service for resolving banking services and investment disputes. It is your right to bring your case to OBSI for an impartial, informal and confidential review. OBSI is not a regulator, and does not advocate for consumers or the industry. Services are free to consumers. Ombudsman for Banking Services and Investments (OBSI) 000 Xxx Xxxxxx, Xxxxx 0000 P.O. Box 5 Toronto, ON M5H 2Y4 Call: 0-000-000-0000 Fax: 0-000-000-0000 Email: xxxxxxxxx@xxxx.xx Visit: xxxx.xx Voluntary Commitments and Codes of Conduct BMO Financial Group has participated in the development of and is committed to the following Voluntary Commitments and Codes of Conduct, designed to protect consumers.
