Onsite Support. If the Service Desk is unable to resolve an issue remotely, CNS will provide onsite support. This onsite service is included within the Platinum Plan at no extra charge for corporate offices located within a 60-mile radius from the CNS Office (0000 Xxx Xxxxxx Xxxxx, Xxxxxxxxxx, XX 00000). Any travel outside of this 60-mile radius will be billed hourly at 50% of Client’s billable service rate.
Appears in 3 contracts
Samples: Security Service Agreement, Service Agreement, Security Service Agreement
Onsite Support. If the Service Desk is unable to resolve an issue remotely, CNS will provide onsite support. This onsite service is included within the Platinum Plan this MSA at no extra charge for corporate offices located within a 60-60- mile radius from the CNS Office (0000 Xxx Xxxxxx Xxxxx, Xxxxxxxxxx, XX 00000). Any travel outside of this 60-mile radius will be billed hourly at 50% of Client’s billable service rate. In certain instances, a local subcontracted resource may be retained for onsite technical support.
Appears in 1 contract
Samples: Master Service Agreement
