Common use of Ordering and Maintenance Clause in Contracts

Ordering and Maintenance. 11.3.1 ACI, or ACI's agent, shall act as the single point of contact for its end users' service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI shall make it clear to its end users that they are end users of ACI for resold services. ACI's end users contacting USWC will be instructed to contact ACI; however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACI's end users who call USWC for any reason. 11.3.2 ACI shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's standard procedures, as described in the USWC resale operations guide that will be provided to ACI. When USWC's end user or the end user's new service provider discontinues the end user's service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx to ACI for that portion of the service provided to ACI should ACI's end user, a new service provider, or ACI request service be discontinued to the end user. USWC will notify ACI by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI with the name of the other Reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI shall provide USWC and USWC shall provide ACI with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI shall be responsible for obtaining and have in its possession Proof of Authorization ("POA"). POA shall consist of documentation acceptable to USWC of the end user's selection of ACI. Such selection may be obtained in the following ways: 11.3.4.1 The end user's written Letter of Authorization or LOA. 11.3.4.2 The end user's electronic authorization by use of an 800 number, 11.3.4.3 The end user's oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI which has been signed and returned by end user. ACI will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from another Reseller's account ACI is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. Should an end user dispute or a discrepancy arise regarding the authority of ACI to act on behalf of the end user, ACI is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's written evidence of its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI has obtained relating to the end user to the previous Reseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("slamming charge") as compensation for the change back to the previous Reseller or service provider. 11.3.6 If an end user is switched from ACI back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI (or other previous Reseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACI, or to ACI from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI end users from retaining their current telephone numbers. 11.3.9 ACI and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.

Ordering and Maintenance. 11.3.1 ACINewPath, or ACI's NewPath’s agent, shall act as the single point of contact for its end users' ’ service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI NewPath shall make it clear to its end users that they are end users of ACI NewPath for resold services. ACI's NewPath’s end users contacting USWC will be instructed to contact ACINewPath; however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACI's NewPath’s end users who call USWC for any reason. 11.3.2 ACI NewPath shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's ’s standard procedures, as described in the USWC resale operations guide that will be provided to ACINewPath. When USWC's ’s end user or the end user's ’s new service provider discontinues the end user's ’s service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx to ACI NewPath for that portion of the service provided to ACI NewPath should ACI's NewPath’s end user, a new service provider, or ACI NewPath request service be discontinued to the end user. USWC will notify ACI NewPath by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI NewPath with the name of the other Reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI NewPath shall provide USWC and USWC shall provide ACI NewPath with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI NewPath shall be responsible for obtaining and have in its possession Proof of Authorization ("“POA"”). POA shall consist of documentation acceptable to USWC of the end user's ’s selection of ACINewPath. Such selection may be obtained in the following ways: 11.3.4.1 The end user's ’s written Letter of Authorization or LOA. 11.3.4.2 The end user's ’s electronic authorization by use of an 800 number, 11.3.4.3 The end user's ’s oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI NewPath which has been signed and returned by end user. ACI NewPath will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI NewPath shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from another Reseller's account ACI NewPath is responsible for obtaining all information needed to process the disconnect order and re-re- establish the service on behalf of the end user. Should an end user dispute or a discrepancy arise regarding the authority of ACI NewPath to act on behalf of the end user, ACI NewPath is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's NewPath’s written evidence of its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI NewPath does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI NewPath must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI NewPath has obtained relating to the end user to the previous Reseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("“slamming charge"”) as compensation for the change back to the previous Reseller or service provider. 11.3.6 If an end user is switched from ACI NewPath back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI NewPath may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's ’s service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI NewPath (or other previous Reseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI NewPath shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACINewPath, or to ACI NewPath from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI NewPath end users from retaining their current telephone numbers. 11.3.9 ACI NewPath and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.

Ordering and Maintenance. 11.3.1 ACINAS, or ACI's NAS’s agent, shall act as the single point of contact for its end users' service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI NAS shall make it clear to its end users that they are end users of ACI NAS for resold services. ACI's NAS’s end users contacting USWC will be instructed to contact ACINAS; however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACI's NAS’s end users who call USWC for any reason. 11.3.2 ACI NAS shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's ’s standard procedures, as described in the USWC resale operations guide that will be provided to ACINAS. When USWC's ’s end user or the end user's ’s new service provider discontinues the end user's ’s service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx to ACI NAS for that portion of the service provided to ACI NAS should ACI's NAS’s end user, a new service provider, or ACI NAS request service be discontinued to the end user. USWC will notify ACI NAS by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI NAS with the name of the other Reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI NAS shall provide USWC and USWC shall provide ACI NAS with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI NAS shall be responsible for obtaining and have in its possession Proof of Authorization ("“POA"”). POA shall consist of documentation acceptable to USWC of the end user's ’s selection of ACINAS. Such selection may be obtained in the following ways: 11.3.4.1 The end user's ’s written Letter of Authorization or LOA. 11.3.4.2 The end user's ’s electronic authorization by use of an 800 number, 11.3.4.3 The end user's ’s oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI NAS which has been signed and returned by end user. ACI NAS will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI NAS shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from another Reseller's account ACI NAS is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. Should an end user dispute or a discrepancy arise regarding the authority of ACI NAS to act on behalf of the end user, ACI NAS is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's NAS’s written evidence of its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI NAS does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI NAS must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI NAS has obtained relating to the end user to the previous Reseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("“slamming charge"”) as compensation for the change back to the previous Reseller or service provider. 11.3.6 If an end user is switched from ACI NAS back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI NAS may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's ’s service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI NAS (or other previous Reseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI NAS shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACINAS, or to ACI NAS from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI NAS end users from retaining their current telephone numbers. 11.3.9 ACI NAS and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.

Ordering and Maintenance. 11.3.1 ACIAT&T, or ACI's AT&T’s agent, shall act as the single point of contact for its end users' ’ service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI AT&T shall make it clear to its end users that they are end users customers of ACI AT&T for resold services. ACI's AT&T’s end users contacting USWC will be instructed to contact ACIAT&T; however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACI's end users AT&T’s customers who call USWC for any reason. 11.3.2 ACI AT&T shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's ’s standard procedures, as described in the USWC resale operations guide that will be provided to ACI. AT&T. When USWC's ’s end user or the end user's ’s new service provider discontinues the end user's ’s service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user customer effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx to ACI AT&T for that portion of the service provided to ACI AT&T should ACI's AT&T’s end useruser customer, a new service provider, or ACI AT&T request service be discontinued to the end user. USWC will notify ACI AT&T by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI AT&T with the name of the other Reseller reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users user customers whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI AT&T shall provide USWC and USWC shall provide ACI AT&T with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI AT&T shall be responsible for obtaining and have in its possession Proof of Authorization ("“POA"”). POA shall consist of documentation acceptable to USWC of the end user's ’s selection of ACI. AT&T. Such selection may be obtained in the following ways: 11.3.4.1 The end user's ’s written Letter of Authorization or LOA. 11.3.4.2 The end user's ’s electronic authorization by use of an 800 number, 11.3.4.3 The end user's ’s oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI AT&T which has been signed and returned by end user. ACI AT&T will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI AT&T shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from another Resellerreseller's account ACI AT&T is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. If AT&T is displaced by another reseller or service provider, AT&T is responsible for coordination with the other reseller or service provider. Should an end user dispute or a discrepancy arise regarding the authority of ACI AT&T to act on behalf of the end user, ACI AT&T is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's AT&T’s written evidence of its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI AT&T does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI AT&T must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI AT&T has obtained relating to the end user to the previous Resellerreseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("“slamming charge"”) as compensation for the change back to the previous Reseller reseller or service provider. 11.3.6 If an end user customer is switched from ACI AT&T back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI AT&T may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's ’s service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI AT&T (or other previous Resellerreseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI AT&T shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users user customers switch from USWC to ACIAT&T, or to ACI AT&T from any other Resellerreseller, such end users customers shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI end users AT&T customers from retaining their current telephone numbers. 11.3.9 ACI AT&T and USWC will employ the following procedures for handling misdirected repair calls: 11.3.9.1 AT&T and USWC will provide their respective customers with the correct telephone numbers to call for access to their respective repair bureaus. 11.3.9.2 Customers of AT&T shall be instructed to report all cases of trouble to AT&T. Customers of USWC shall be instructed to report all cases of trouble to USWC. 11.3.9.3 To the extent the correct provider can be determined, misdirected repair calls as specified in will be referred to the Coordinated Repair Calls section proper provider of this AgreementBasic Exchange Telecommunications Service. 11.3.9.4 AT&T and USWC will provide their respective repair contact numbers to one another on a reciprocal basis. 11.3.9.5 Notwithstanding the provisions of Section 11.3.1., USWC will not discuss its products and services with AT&T’s customers during the course of repair calls or visits.

Ordering and Maintenance. 11.3.1 ACI1. Focal, or ACIFocal's agent, shall act as the single point of contact for its end users' service needs, including without limitation, sales, service design, design order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI Focal shall make it clear to its end users that they are end users customers of ACI the Focal for resold services. ACIFocal's end users contacting USWC will be instructed to contact ACIFocal; however, nothing in this Agreement, except as provided below, Agreement shall be deemed to prohibit USWC from discussing its products and services with ACIFocal's end users customers who call USWC for any reason. 11.3.2 ACI 2. Focal shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's standard procedures, as described in the USWC resale operations guide that will be provided to ACIFocal. When USWC's end user or the end user's new service provider discontinues the end user's service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user customer effective with the disconnection. If USWC is not Should Focal's end user customer, a new service provider or Focal request service be discontinued to the local service providerend user, USWC will issue a xxxx to ACI Focal for that portion of the service provided to ACI should ACI's end user, a new service provider, or ACI request service be discontinued to the end userFocal. USWC will notify ACI Focal by FAX, OSSEDI, or other processes when an end user moves to another service provider. USWC will not provide ACI Focal shall issue disconnect orders to USWC, which shall be coordinated with new connect orders issued by the new service provider 3. Resold services shall be installed and repaired in a manner consistent with USWC's effective tariffs with the name of the other Reseller or service provider selected by the same quality and timeliness that USWC provides to its own end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accountsusers. 11.3.3 ACI 4. Focal shall provide USWC and USWC shall provide ACI Focal with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 5. Prior to placing orders on behalf of the end userUSWC customer, ACI Focal shall be responsible for obtaining and have in its possession Proof of Authorization ("POA"). POA shall consist of documentation acceptable to USWC of the end user's selection of ACI. Such selection may be obtained in the following ways: 11.3.4.1 The end user's written a Letter of Authorization or Agency (LOA. 11.3.4.2 The end user's electronic authorization by use of an 800 number, 11.3.4.3 The end user's oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI which has been signed and returned by ) from the end user. ACI will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI Focal shall make POAs LOAs available to USWC upon request. 6. Prior to placing orders that will disconnect a line from another Resellerreseller's account ACI Focal is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. If Focal is displaced by another reseller or service provider, Focal is responsible for coordination with the other reseller or service provider. Should an end user dispute or a discrepancy arise regarding the authority of ACI Focal to act on behalf of the end user, ACI Focal is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACIFocal's written evidence of or its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI Focal does not provide the POA LOA within three (3) business days, or if the end user disputes the authority of the POALOA, then the ACI Focal must, by the end of the third business day: 11.3.5.1 a. notify USWC to change the end user back to the previous Reseller reseller or service provider, and 11.3.5.2 b. provide any end user information and billing records ACI Focal has obtained relating to the end user to the previous Resellerreseller, and 11.3.5.3 c. notify the end user and USWC that the change has been made, and 11.3.5.4 d. remit to USWC a slamming charge of $100.00 ("slamming charge") as provided in Appendix A as compensation for the change back to the previous Reseller reseller or service provider. 11.3.6 If an end user is switched from ACI back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's service provider7. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI (or other previous Reseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI Focal shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACI, or to ACI from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI end users from retaining their current telephone numbers. 11.3.9 ACI and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.

Ordering and Maintenance. 11.3.1 ACIIntegra, or ACI's Integra’s agent, shall act as the single point of contact for its end users' ’ service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI Integra shall make it clear to its end users that they are end users of ACI Integra for resold services. ACI's Integra’s end users contacting USWC will be instructed to contact ACIIntegra; however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACI's Integra’s end users who call USWC for any reason. 11.3.2 ACI Integra shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's ’s standard procedures, as described in the USWC resale operations guide that will be provided to ACIIntegra. When USWC's ’s end user or the end user's ’s new service provider discontinues the end user's ’s service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx to ACI Integra for that portion of the service provided to ACI Integra should ACI's Integra’s end user, a new service provider, or ACI Integra request service be discontinued to the end user. USWC will notify ACI Integra by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI Integra with the name of the other Reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI Integra shall provide USWC and USWC shall provide ACI Integra with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI Integra shall be responsible for obtaining and have in its possession Proof of Authorization ("“POA"”). POA shall consist of documentation acceptable to USWC of the end user's ’s selection of ACIIntegra. Such selection may be obtained in the following ways: 11.3.4.1 The end user's ’s written Letter of Authorization or LOA. 11.3.4.2 The end user's ’s electronic authorization by use of an 800 number, 11.3.4.3 The end user's ’s oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI Integra which has been signed and returned by end user. ACI Integra will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI Integra shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from another Reseller's account ACI Integra is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. Should an end user dispute or a discrepancy arise regarding the authority of ACI Integra to act on behalf of the end user, ACI Integra is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's Integra’s written evidence of its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI Integra does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI Integra must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI Integra has obtained relating to the end user to the previous Reseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("“slamming charge"”) as compensation for the change back to the previous Reseller or service provider. 11.3.6 If an end user is switched from ACI Integra back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI Integra may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's ’s service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI Integra (or other previous Reseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI Integra shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACIIntegra, or to ACI Integra from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central officeCentral Office. USWC shall take no action to prevent ACI Integra end users from retaining their current telephone numbers. 11.3.9 ACI Integra and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.

Ordering and Maintenance. 11.3.1 ACIPac-West, or ACIPac-West's agent, shall act as the single point of contact for its end users' service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI Pac-West shall make it clear to its end users that they are end users of ACI Pac-West for resold services. ACIPac- West's end users contacting USWC will be instructed to contact ACI; Pac-West, however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACIPac-West's end users who call USWC for any reason. Provided that USWC shall ensure that any USWC personnel who may receive customer inquiries, or otherwise have opportunity for end user contact: (a) provide appropriate referrals and telephone numbers to end users who inquire about Pac-West services or products; and (b) do not in any way disparage or discriminate against Pac-West, or its products or services. 11.3.2 ACI Pac-West shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's standard procedures, as described in the USWC resale operations guide that will be provided to ACIPac-West. When USWC's end user or the end user's new service provider discontinues the end user's service in anticipation of moving to another service provider, USWC will render its closing xxxx to the end user effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx to ACI Pac-West for that portion of the service provided to ACI Pac-West should ACIPac- West's end user, a new service provider, or ACI Pac-West request service be discontinued to the end user. USWC will notify ACI Pac-West by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI Pac-West with the name of the other Reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. Nothing herein shall be deemed to prohibit an end user whose account is in arrears with a Party from disconnecting service with that Party and re-establishing service with another local service provider, including a Party hereto. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI Pac-West shall provide USWC and USWC shall provide ACI Pac-West with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI Pac-West shall be responsible for obtaining and have in its possession Proof of Authorization ("POAPOAs"). POA Pac-West and USWC will comply with Commission rules regarding customer authorization from changes in local service provider. To the extent that no such rules are in place or existing rules are not effective, the analogous rules of the FCC shall consist of documentation acceptable apply. Pac-West shall make POAs available to USWC of the end user's selection of ACI. Such selection may be obtained in the following waysupon request: 11.3.4.1 The end user's written Letter of Authorization or LOA. 11.3.4.2 The end user's electronic authorization by use of an 800 number, 11.3.4.3 The end user's oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI Pac-West which has been signed and returned by end user. ACI Pac- West will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from one another's or another Resellerprovider's account ACI account, Pac-West or USWC is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. Should If a conflict occurs between an end user dispute (and/or its respective agent) and Pac-West or a discrepancy arise USWC regarding the authority disconnection of ACI to act on behalf local service, Pac-West or USWC will honor the latest dated POA. In the event either party places a disconnect order without required authorization, such party shall be responsible for paying charges set forth in Commission rules regarding customer authorization for changes in telecommunications carriers. To the extent that there are no such Commission rules or such rules are not in effect, the analogous rules of the end user, ACI is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's written evidence of its authority, USWC FCC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI has obtained relating to the end user to the previous Reseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("slamming charge") as compensation for the change back to the previous Reseller or service providerapply. 11.3.6 If an USWC will not seek to win end user is switched from ACI customers back to USWC and there is a dispute or discrepancy following Pac-West order activity until service has been established with respect to such change in service provider, ACI may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI (or other previous Reseller) without imposition of any Customer Transfer ChargePac-West. 11.3.7 ACI Pac-West shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACIPac-West, or to ACI Pac-West from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI Pac-West end users from retaining their current telephone numbers. 11.3.9 ACI and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.

Ordering and Maintenance. 11.3.1 ACIDSLnet, or ACI's DSLnet’s agent, shall act as the single point of contact for its end users' ’ service needs, including without limitation, sales, service design, order taking, provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, billing, collection and inquiry. ACI DSLnet shall make it clear to its end users that they are end users of ACI DSLnet for resold services. ACI's DSLnet’s end users contacting USWC will be instructed to contact ACIDSLnet; however, nothing in this Agreement, except as provided below, shall be deemed to prohibit USWC from discussing its products and services with ACI's DSLnet’s end users who call USWC for any reason. 11.3.2 ACI DSLnet shall transmit to USWC all information necessary for the installation (billing, listing and other information), repair, maintenance and post-installation servicing according to USWC's ’s standard procedures, as described in the USWC resale operations guide that will be provided to ACIDSLnet. When USWC's ’s end user or the end user's ’s new service provider discontinues the end user's ’s service in anticipation of moving to another service provider, USWC will render its closing xxxx bill to the end user effective with the disconnection. If USWC is not the local service provider, USWC will issue a xxxx bill to ACI DSLnet for that portion of the service provided to ACI DSLnet should ACI's DSLnet’s end user, a new service provider, or ACI DSLnet request service be discontinued to the end user. USWC will notify ACI DSLnet by FAX, OSS, or other processes when an end user moves to another service provider. USWC will not provide ACI DSLnet with the name of the other Reseller or service provider selected by the end user. The Parties agree that they will not transfer to each other their respective end users whose accounts are in arrears. The Parties further agree that they will work cooperatively together to develop the standards and processes applicable to the transfer of such accounts. 11.3.3 ACI DSLnet shall provide USWC and USWC shall provide ACI DSLnet with points of contact for order entry, problem resolution and repair of the resold services. 11.3.4 Prior to placing orders on behalf of the end user, ACI DSLnet shall be responsible for obtaining and have in its possession Proof of Authorization ("“POA"”). POA shall consist of documentation acceptable to USWC of the end user's ’s selection of ACIDSLnet. Such selection may be obtained in the following ways: 11.3.4.1 The end user's ’s written Letter of Authorization or LOA. 11.3.4.2 The end user's ’s electronic authorization by use of an 800 number, 11.3.4.3 The end user's ’s oral authorization verified by an independent third party (with third party verification as POA). 11.3.4.4 A prepaid returnable postcard supplied by ACI DSLnet which has been signed and returned by end user. ACI DSLnet will wait fourteen (14) business days after mailing the postcard before placing an order to change. 11.3.5 ACI DSLnet shall make POAs available to USWC upon request. Prior to placing orders that will disconnect a line from another Reseller's account ACI DSLnet is responsible for obtaining all information needed to process the disconnect order and re-establish the service on behalf of the end user. Should an end user dispute or a discrepancy arise regarding the authority of ACI DSLnet to act on behalf of the end user, ACI DSLnet is responsible for providing written evidence of its authority to USWC within three (3) business days. If there is a conflict between the end user designation and ACI's DSLnet’s written evidence of its authority, USWC shall honor the designation of the end user and change the end user back to the previous service provider. If ACI DSLnet does not provide the POA within three (3) business days, or if the end user disputes the authority of the POA, then the ACI DSLnet must, by the end of the third business day: 11.3.5.1 notify USWC to change the end user back to the previous Reseller or service provider, and 11.3.5.2 provide any end user information and billing records ACI DSLnet has obtained relating to the end user to the previous Reseller, and 11.3.5.3 notify the end user and USWC that the change has been made, and 11.3.5.4 remit to USWC a charge of $100.00 ("“slamming charge"”) as compensation for the change back to the previous Reseller or service provider. 11.3.6 If an end user is switched from ACI DSLnet back to USWC and there is a dispute or discrepancy with respect to such change in service provider, ACI DSLnet may request to see a copy of the POA which USWC has obtained from the end user to effectuate a return to USWC as the end user's ’s service provider. If USWC is unable to produce a POA within three (3) business days, USWC shall change the end user back to ACI DSLnet (or other previous Reseller) without imposition of any Customer Transfer Charge. 11.3.7 ACI DSLnet shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its end users for interLATA services and intraLATA services when intraLATA presubscription is implemented. 11.3.8 When end users switch from USWC to ACIDSLnet, or to ACI DSLnet from any other Reseller, such end users shall be permitted to retain their current telephone numbers if they so desire and do not change their service address to an address served by a different central office. USWC shall take no action to prevent ACI DSLnet end users from retaining their current telephone numbers. 11.3.9 ACI DSLnet and USWC will employ the procedures for handling misdirected repair calls as specified in the Coordinated Repair Calls section of this Agreement.