Common use of Our Beliefs Clause in Contracts

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes The primary purpose of the support coordinator is to assist within’s NDIS participant’s abilities to connect to and coordinate informal, mainstream, community and funded supports in a complex service delivery environment. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes The primary purpose of the support coordinator counsellor is to assist provide high quality and responsive person-led supports to within’s NDIS participant’s abilities clients ’s, tailored to connect to meet their needs. The delivery of services will focus on walking alongside people on their recovery journey and coordinate informalencompass the essential elements of hope, mainstreammeaning, community self-identity and funded supports in a complex service delivery environmentresponsibility. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes • The primary purpose role of the support coordinator Customer Service Officer is to assist within’s NDIS participant’s abilities act as the first point of contact for visitors to connect to within Australia, Sale Office, and coordinate informal, mainstream, community and funded supports in a complex service undertake administrative functions that support the delivery environmentof quality services. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.. • Meet and greet all visitors to within Australia, Sale Office, in a professional and friendly manner • Xxxxx out receptionist duties, including answering and directing incoming calls to appropriate services and staff • General administration duties for Support Staff • Discussing programs with clients • General administration support including photocopying, printing and uploading of client documents • Updating of social media accounts as required • General office presentation (cleanliness of common areas, meeting rooms, kitchens) • Procurement of Sale Office amenities, including stationary • Under supervision of Manager, scheduling maintenance of Sale fleet vehicles • Other duties as negotiated and directed by the Manager- Sale Reports to: Manager - Sale Direct Reports: N/A Key Internal Relationships: NDIS Support Coordinators, NDIS Support Workers, NPSM Recovery Worker, PSP Support Worker, Counsellor Key External Relationships: NDIA Participants, Stakeholders and Partner Organisations • A genuine respect and desire to provide quality person-centered care to people with mental health problems • Demonstrated ability and experience in establishing and maintaining effective collaborations with service providers and stakeholders • Excellent communication skills with the ability to negotiate compromise and resolve conflict • Advanced skills in Microsoft Applications, Word, Excel, Email and Internet • Commitment to working within equal opportunities and anti-discriminatory practice • Creates a fun and exciting work atmosphere that is driven, hardworking and goal orientated • Demonstrated ability to work effectively both independently and as part of a team • Creates a welcoming atmosphere by engaging all people in a friendly and approachable manner • Works as part of a team and shows professionalism • Punctual in both attendance on shift and attendance at staff meetings • Immediately responds to customers’ needs or concerns • Recognises and acts on the need for support and will accept and delegate responsibility when required • Models, demonstrates and teaches positive values that reflect the organisation’s values • Maintain high standards of presentation and personal grooming Essential - • Current Police Check • Current Working with Children’s Check • Current Victorian driver’s license • Minimum Level 2 First Aid certification • A declaration of any pre-existing health issues and any unresolved work cover matters that may impact on the ability to perform the duties as required Performance will be measured by:

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge knowledge, and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations delegation’s framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors contractors, and visitors • Participate in the organisation’s continuous quality improvement related activities and processes • The primary purpose role of the support coordinator Manager – Finance is to assist within’s NDIS participant’s abilities to connect to assume responsibility for the finance and coordinate informal, mainstream, community and funded supports in a complex service delivery environmentadministration functions of the organisation. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes The primary purpose of the support coordinator counsellor is to assist provide high quality and responsive person-led supports to within’s NDIS participant’s abilities ’s, tailored to connect to meet their needs. The delivery of services will focus on walking alongside people on their recovery journey and coordinate informalencompass the essential elements of hope, mainstreammeaning, community self-identity and funded supports in a complex service delivery environmentresponsibility. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. x Community - we make a positive difference in the communities in which we work • x Our People - we value our people and their contribution to our organisation • x Focus - we think globally and act locally • x Sustainability - we work to build a strong and vibrant organisation for future generations • x Equality - we value equality of opportunity for all people • x Equity – –we strive to treat all people in a fair and impartial manner • x Honesty – –we are truthful and sincere in all our relationships • x Respect – –we recognise, admire and value the ability, knowledge and input of others • x Integrity – –we are always guided by strong moral principles and honesty • x Excellence – –we strive to achieve greatness and outstanding service • x Transparency – –we will operate in a way that creates openness, trust and clarity • x Success – –we will always strive to achieve our goals of helping others lead a better, happier and healthier life • x Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which ,andCVaolures eand sPeeuk wrapysoinswheich to add value to the organisation • x Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • x Ensure that the CEO is well informed about Within Australia business • x Maintain a high level of discretion and confidentiality • x Develop and maintain effective and professional working relationships with stakeholders and colleagues • x Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • x Participate in the organisation’s continuous quality improvement related activities incontitnuhoues quaolitry igmparonveimes nat retlaitedoancti’vitsies and processes The primary purpose of the support coordinator is to assist within’s NDIS participant’s abilities to connect to and ’psabailirtiets ito ccoinnpecat tno tand coordinate informal, mainstream, community and funded supports in a complex service delivery environment. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes The primary purpose of the support coordinator NPSM Recovery Worker is to assist provide short term supports to within’s NDIS participant’s abilities to connect to clients under the National Psychosocial Support Measure. The delivery of services will focus on walking alongside people on their recovery journey and coordinate informalencompass the essential elements of hope, mainstreammeaning, community self-identity and funded supports in a complex service delivery environmentresponsibility. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes The primary purpose of the support coordinator Recovery Coach is to assist support within’s NDIS participant’s abilities participants to connect take control of their lives and manage the complex challenges of day to and coordinate informal, mainstream, community and funded supports in a complex service delivery environmentday living. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes • The primary purpose role of the support coordinator Client Liaison Officer is to assist within’s NDIS participant’s abilities to connect to provide high quality operational support and coordinate informal, mainstream, community and funded supports in a complex service delivery environmentreferral coordination for all sites. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.. • Xxxxx out receptionist duties including answering and directing incoming calls to appropriate services and staff • Ensure all voicemail messages are retrieved and transferred to the appropriate staff member • Monitor staff ‘Whereabouts’ • Meet and greet all visitors to within office, Bairnsdale, in a professional and friendly manner • General office presentation (cleanliness of common areas, meeting rooms, kitchens) • General administration support including photocopying and printing • Maintain sound knowledge of all within programs and services • Co-ordinate within Australia’s Central Intake of service referrals, book assessments in collaboration with the Managers • Conduct an assessment of the needs of participants entering the service, determining referral pathway • Maintenance of the Client Information Management System, including referrals to the service and database of outcomes • Ensure that referrals are processed as per policy • Respond to reception, phone, email and social media enquiries • Facilitate closure process in line with organisational guidelines and in conjunction with Managers • Assist with rostering of clients and staff in consultation with Manager- Client Care • Procurement of Bairnsdale office amenities, including stationery • Mail collection and recording • Other duties consistent with rold where required and/or requested from time to time Reports to: Manager- Client Care Direct Reports: N/A Key Internal Relationships: Executive Management Team, NDIS Support Coordinators, NDIS Recovery Support Workers, Registerd Counsellors, Client Care Team Key External Relationships: Participants, Stakeholders and Partner Organisations • A genuine respect and desire to provide quality person-centered care to with people with mental health problems • Demonstrated ability and experience in leading and supervising teams • Demonstrated ability and experience in establishing and maintaining effective collaborations with service providers and stakeholders • Excellent communication skills with the ability to negotiate compromise and resolve conflict • Advanced skills in Microsoft Applications, Word, Excel, Email and Internet • Commitment to working within equal opportunities and anti-discriminatory practice • Creates a fun and exciting work atmosphere that is driven, hardworking and goal orientated • Demonstrated ability to work effectively both independently and as part of a team • Creates a welcoming atmosphere by engaging all people in a friendly and approachable manner • Works as part of a team and shows professionalism • Punctual in both attendance on shift and attendance at staff meetings • Immediately responds to customers’ needs or concerns • Recognises and acts on the need for support and will accept and delegate responsibility when required • Models, demonstrates and teaches positive values that reflect the organisation’s values • Maintain high standards of presentation and personal grooming Essential - • Evidence of your professional qualifications • Current Police Check • Current Working with Children’s Check • Current NDIS Worker Screening Check • Current Victorian driver’s license • COVID-19 Vaccination Record • Minimum Level 2 First Aid certification • A declaration of any pre-existing health issues and any unresolved work cover matters that may impact on the ability to perform the duties as required Desired – • A relevant tertiary qualification Performance will be measured by:

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes The primary purpose of the support coordinator Occupational Therapist is to assist within’s NDIS clients in their transition to NDIS, renewal of their plans and to provide recommendations on participant’s abilities functional capacity in relation to connect their mental health diagnosis. Occupational Therapy services will empower our participants and assist them to achieve their goals and coordinate informal, mainstream, community and funded supports in a complex service delivery environmentmaximise their independence. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes • The primary purpose role of the support coordinator Customer Service Officer is to assist within’s NDIS participant’s abilities act as the first point of contact for visitors to connect to within Australia, Traralgon Office, and coordinate informal, mainstream, community and funded supports in a complex service undertake administrative functions that support the delivery environmentof quality services. This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.. • Meet and greet all visitors to within Australia, Traralgon Office, in a professional and friendly manner • Xxxxx out receptionist duties, including answering and directing incoming calls to appropriate services and staff • General administration duties for Support Staff • Discussing programs with clients • General administration support including photocopying, printing and uploading of client documents • Updating of social media accounts as required • General office presentation (cleanliness of common areas, meeting rooms, kitchens) • Procurement of Traralgon Office amenities, including stationery • Other duties consistent with the role where required and/or requested from time to time • Under supervision of Manager, scheduling maintenance of Traralgon fleet vehicles • Other duties as negotiated and directed by the Manager- Traralgon Reports to: Manager- Traralgon Direct Reports: N/A Key Internal Relationships: NDIS Support Coordinators, NDIS Support Workers, NPSM Recovery Worker, PSP Support Worker, Counsellor, OT Key External Relationships: NDIA Participants, Stakeholders and Partner Organisations • A genuine respect and desire to provide quality person-centered care to people with mental health problems • Demonstrated ability and experience in establishing and maintaining effective collaborations with service providers and stakeholders • Excellent communication skills with the ability to negotiate compromise and resolve conflict • Advanced skills in Microsoft Applications, Word, Excel, Email and Internet • Commitment to working within equal opportunities and anti-discriminatory practice • Creates a fun and exciting work atmosphere that is driven, hardworking and goal orientated • Demonstrated ability to work effectively both independently and as part of a team • Creates a welcoming atmosphere by engaging all people in a friendly and approachable manner • Works as part of a team and shows professionalism • Punctual in both attendance on shift and attendance at staff meetings • Immediately responds to customers’ needs or concerns • Recognises and acts on the need for support and will accept and delegate responsibility when required • Models, demonstrates and teaches positive values that reflect the organisation’s values • Maintain high standards of presentation and personal grooming Essential - • Current Police Check • Current Working with Children’s Check • Current Victorian driver’s license • Minimum Level 2 First Aid certification • A declaration of any pre-existing health issues and any unresolved work cover matters that may impact on the ability to perform the duties as required Performance will be measured by:

Our Beliefs. Community - we make a positive difference in the communities in which we work • Our People - we value our people and their contribution to our organisation • Focus - we think globally and act locally • Sustainability - we work to build a strong and vibrant organisation for future generations • Equality - we value equality of opportunity for all people • Equity – we strive to treat all people in a fair and impartial manner • Honesty – we are truthful and sincere in all our relationships • Respect – we recognise, admire and value the ability, knowledge and input of others • Integrity – we are always guided by strong moral principles and honesty • Excellence – we strive to achieve greatness and outstanding service • Transparency – we will operate in a way that creates openness, trust and clarity • Success – we will always strive to achieve our goals of helping others lead a better, happier and healthier life • Uphold Within Australia’s Vision, Core Purpose and Values and seek ways in which to add value to the organisation • Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines • Ensure that the CEO is well informed about Within Australia business • Maintain a high level of discretion and confidentiality • Develop and maintain effective and professional working relationships with stakeholders and colleagues • Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors • Participate in the organisation’s continuous quality improvement related activities and processes • The primary purpose role of the support coordinator Manager is to assist within’s NDIS participant’s abilities ensure the delivery of responsive, high quality, evidence-based, psychosocial rehabilitation and recovery oriented services focused on sustainable outcomes for clients, their carers and families • The Manager will ensure management of day to connect to day operations, provide professional guidance and coordinate informal, mainstream, community and funded supports leadership within a designated team • Ensure that all operational issues or incidents are dealt with in a complex service delivery environment. prompt manner in accordance with approved policies and procedures • Daily supervision and monitoring the contribution of the team to meet their designated targets and the overall aims and objectives of Within Australia • The Manager will ensure that financial KPI’s are met for their area of responsibility This position description is not definitive, it reflects the current requirements of the role. As duties and responsibilities evolve and develop the position description will be amended from time to time in consultation with the incumbent.. • Work collaboratively ensuring a recovery oriented and hopeful approach to service delivery • Lead by example • Ensure the promotion and maintenance of the integrity and fidelity of Within Australia’s chosen models of service and care and outcome measurements through guidance and coaching conversations • Undertake the comprehensive assessment of client need inviting and including carers and families in the development and review of NDIS packages, support coordination and other services • Promote support co-ordination and collaborative practice • Xxxxxx new community care initiatives in line with Within Australia’s Strategic Plan • Support and engage with key community stakeholders, networks and community connections • Ensure that risks relating to service users and the work environment are assessed and managed appropriately, ensuring that all team members know and understand their role in the management of risk • Effective management of the teams work load in collaboration through caseload review, file audits and other processes • Ensure that your team meets set performance targets • Report on the adequateness and appropriateness of staff and resources to deliver service • Maintain a component of operational service deliver • Provide information / data for service development and evaluation through the use of outcome measurements, audit and service review • Report all incidents, accidents and near misses in accordance with the approved policy and procedure • Ensure all customer feedback is managed in accordance with the Customer Feedback Policy and Customer Feedback Management Procedure • Develop a culture of learning and development by monitoring staff performance and applying appropriate professional performance standards and identifying training opportunities • Actively participate in Clinical Supervision • Support and maintain respectful, effective and professional inter-professional stakeholder relationships and partnerships • Keep abreast of changes to systems, policy and practice relating to the delivery of service • Prepare and manage budgets • Regularly analyse and report on financial information in relation to budgets, including monthly reporting • Source funding opportunities through grant applications, sponsorship and partnerships with other service providers • Contribute to the review and development of service wide policies and procedures • Willingly participate as an engaged member of the Executive Management Team (EMT) • Other duties as negotiated Reports to: Chief Executive Officer (CEO) Direct Reports: NDIS Support Workers, NDIS Support Coordinators, NDIS Recovery Coaches, NPSM Worker and PSP Worker Key Internal Relationships: Execuitve Management Team, Corporate Services Team and Client Care Team Key External Relationships: NDIA, Stakeholders and Partner Organisations • A genuine respect and desire to provide quality person-centered care to with people with mental health problems • Demonstrated ability and experience in leading and supervising teams • Experience in the assessment of complex needs and risk and to work effectively with service users, their carers and families • Demonstrated ability and experience in establishing and maintaining effective collaborations with service providers and stakeholders • Excellent communication skills with the ability to negotiate compromise and resolve conflict • Advanced skills in writing structured, detailed and concise reports and recording client information • Advanced skills in Microsoft Applications, Word, Excel, Email and Internet • Commitment to working within equal opportunities and anti-discriminatory practice • A minimum of 2 years post qualifying experience of working with people with mental health problems and their carers in the community • Creates a fun and exciting work atmosphere that is driven, hardworking and goal orientated • Demonstrated ability to work effectively both independently and as part of a team • Creates a welcoming atmosphere by engaging all people in a friendly and approachable manner • Works as part of a team and shows professionalism • Punctual in both attendance on shift and attendance at staff meetings • Immediately responds to customers’ needs or concerns • Recognises and acts on the need for support and will accept and delegate responsibility when required • Models, demonstrates and teaches positive values that reflect the organisation’s values • Maintain high standards of presentation and personal grooming Essential - • Evidence of your professional qualifications • Current Police Check • Current Working with Children’s Check • Current Victorian driver’s license • Minimum Level 2 First Aid certification • A declaration of any pre-existing health issues and any unresolved work cover matters that may impact on the ability to perform the duties as required Desired – • A relevant tertiary qualification Performance will be measured by: