Outage Credits Claim Process Sample Clauses

Outage Credits Claim Process. The granting of Outage Credits is contingent upon the Customer having opened a trouble ticket with Xxxxxx Xxxxx Support Team within four (4) hours from the time of occurrence of the outage. The duration of the Confirmed Outage will be determined at the sole discretion of Xxxxxx Xxxxx based upon Xxxxxx Xxxxx’s internal records and the above noted trouble ticket. If the Customer does not notify Xxxxxx Xxxxx Support Team within four (4) hours from the time of occurrence of the outage, the outage will be considered to begin when the trouble ticket is opened with Xxxxxx Xxxxx Support Team. The Customer will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. In any event, in order for the Outage Credits to be activated, the Customer shall be required to submit a written request to Xxxxxx Xxxxx Support Centre no later than thirty (30) calendar days from the date of occurrence of an
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Related to Outage Credits Claim Process

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