Common use of Outreach and Education Clause in Contracts

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 individuals, including but not limited to: • Use of the Subrecipient’s database to track and follow up on patient applications through VHC • Referrals from local hospitals, providers, community health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centers, and community mental health agencies • Forums cosponsored by local tax preparers or hospitals/providers In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager ; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 individuals15,600 individuals throughout the grant cycle; 900 by 9/30/14; 3,000 by 12/31/14; 5,880 by 3/31/15, and 5,780 by 6/30/15. The Subrecipient shall maintain the following Outreach Efforts:  Set up a Discussion Forum near the start of Open Enrollment for the public to ask questions and receive information  Assist and/or participate in radio and television promotions  Launch social media campaigns  Provide VHC presentations to businesses in the central Vermont area as well as at trade organizations not currently served by local Navigator Organizations and will coordinate to disseminate information to small business owners  Target pharmacies, laundromats, libraries, child care centers, city centers, health centers, and other venues where the community is likely to frequent  Expand existing support to include additional trainings, content expertise, and easily accessible resources  Hold Peer to Peer meetings including but not limited face-to: • Use of -face meetings being held in-person, via the internet, and/or with special break-out sessions held at the Subrecipient’s database to track annual conference  Create template documents that can be modified by others and follow up on used for patient applications through VHC • Referrals from local hospitals, providers, in-reach or community health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centers, and community mental health agencies • Forums cosponsored by local tax preparers or hospitals/providers In addition, outreach Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: •  Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; •  Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; •  Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; •  Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, •  Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended Subrecipient shall share detailed plans for the outreach and engagement listed above with State’s Navigator Project Director – both verbally and through online tools as any form of a guaranteed amountdirected by the Project Director. The State agrees Subrecipient will be expected to compensate the Subrecipient for services performed up adhere to the maximum amounts stated belowProject Director’s guidance regarding public communication, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply coordination with the State’s payment terms. The payment schedule for delivered products, or rates for services performedother Navigator organizations, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:necessary adjustments to outreach and enrollment efforts.

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 900 individuals, including but not limited toincluding: •  Use of the experienced bilingual/bicultural staff and interpreters to serve as trusted navigators of Health Connect information for each sub-group.  Hold “Open Enrollment Days” at Subrecipient’s database facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal to track enroll members of the targeted population during routine home visits and follow up on patient applications through VHC • Referrals from local hospitals, providers, at ethnic community health centers, alternative health providers, pharmacies, family centers, activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food shelves, community action agencies, drop in centers, stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and community mental health agencies • Forums cosponsored by local tax preparers specially billed Open Enrollment Sessions at Subrecipient’s facility or hospitals/providers In addition, other activity space: 30 interactions per month Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: •  Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; •  Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; •  Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; •  Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, •  Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended Subrecipient shall share detailed plans for the outreach and engagement listed above with State’s Navigator Project Director – both verbally and through online tools as any form of a guaranteed amountdirected by the Project Director. The State agrees Subrecipient will be expected to compensate the Subrecipient for services performed up adhere to the maximum amounts stated belowProject Director’s guidance regarding public communication, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply coordination with the State’s payment terms. The payment schedule for delivered products, or rates for services performedother Navigator organizations, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:necessary adjustments to outreach and enrollment efforts.

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 10,064 individuals, including but not limited toincluding: • Use of Providing materials, displays, handouts and bulletin board notices; • Conducting direct mailings and staff local events, such as the Fall Wellness Fair; • Generating interest in the October kickoff; • Utilizing online media, including links on the Subrecipient’s database website to track connect patients with local Navigators and follow up on patient applications through VHC the Vermont Health Connect website; and • Referrals from local hospitalsEngaging in a social media campaign, providers, community health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centers, including using Twitter and community mental health agencies • Forums cosponsored by local tax preparers or hospitals/providers Facebook. In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 individuals1,000 individuals (400 by 9/30/14; 300 by 12/31/14; 150 by 3/31/15; and 150 by 6/30/15), including but not limited toincluding: • Use of Partner with Community Health Team Members to disseminate VHC information • Hold Open Enrollments events in public venues in the Subrecipient’s database targeted service area for the specific target population with the Certified Navigator and Application Counselor on-site • Speak frequently on radio in call0in shows • Post flyers about open enrollment when the time comes • Pursue local media interviews in local newspapers • Add enrollment information to track Social media sites as appropriate • Conduct in-person activity-space outreach and follow up on patient applications through VHC • Referrals from local hospitals, providers, community education through: o Community-based self-management workshops o Addiction treatment centers and peer organizations o Primary care practices o Holistic health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centers, centers o Small businesses o Church groups and community mental health agencies • Forums cosponsored by local tax preparers or hospitals/providers other religious organizations In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 4,300 individuals. This includes, including but is not limited to: • Use communicating with its 16,800 Vermont patients, a consistent social media communication campaign, presenting and tabling at local events, collaborating with its network of the Subrecipient’s database partner organizations to track reach broad audiences, and follow up on patient applications through VHC • Referrals from local hospitals, providers, community distributing materials to health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centers, and community mental health agencies • Forums cosponsored by local tax preparers or hospitals/providers . In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 15,500 individuals, including but not limited to: • Use Placing banners outside of the Subrecipient’s database service sites • Purchasing window clings • Advertising assistance to track and follow up on patient applications through VHC • Referrals from local hospitalsall medical, providers, community health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centersdental, and community mental health agencies pharmacy patients in the target area • Forums cosponsored Contacting the local hospital, the region’s human services agency, private medical practices, the Franklin Grand Isle Chamber of Commerce, and small business owners • Placing information on website to direct individuals to Vermont Health Connect • Making necessary resources available for online insurance enrollment at service sites • Distributing outreach materials provided by local tax preparers or hospitals/providers Vermont Health Connect • Using laptops with data access plans for insurance enrollment at off-site locations without internet access • Scheduling events • Distributing Navigator promotional items In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 individuals20,000 interactions. This outreach includes, including but is not limited to: • Use of the Subrecipient’s database Business on-site employee presentations • Informational public community forums • College campus forums/enrollments and working with theses institutions’ alumni bases • Frequent press releases • Purchased advertising and print • Purchased radio presence • Frequent e-news blasts to track and follow up on patient applications through VHC targeted audiences • Referrals from local hospitalsSocial media updates, providersusing Facebook, community health centersTwitter, alternative health providersLinkedIn, pharmacies, family centers, food shelves, community action agencies, drop in centersHootsuite, and community mental health agencies Front Porch Forum • Forums cosponsored by local tax preparers or hospitals/providers Direct web link to VHC on our organizations’ home pages • Promotion of any VHC-related activities and events on chamber online calendars In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 168,580 individuals, including . The Subrecipient’s outreach and education shall include but is not limited to: • Use working with the local radio station and newspaper during the first enrollment period, print weekly updates on enrollment events, attending local community and Vermont Health Connect events, utilizing social media channels, attending at least two days of the Subrecipient’s database to track Addison County Fair and follow up on patient applications through VHC • Referrals from local hospitalsField Days and displaying information in a booth, providers, community health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop assist in centersorganizing a Vermont Health Connect event, and community mental health agencies • Forums cosponsored by working with other local tax preparers or hospitals/providers organizations and the State to have an all-day enrollment event. In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 8,156 4,808 individuals. Outreach activities include, including but are not limited to: • Use of Working with primary care provider offices, specialty care offices, its emergency department, the birth center, and inpatient units at the Subrecipient’s database facilities; • Performing outreach to track patients within inpatient units; and follow up on patient applications through VHC • Referrals from Using media outlets such as local hospitalsnewspapers, providersa monthly radio interview show, community health centersFacebook, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centerswebsite, and community mental health agencies • Forums cosponsored by local tax preparers or hospitals/providers tri-annual Wellness Calendar. In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including: • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager Manager; • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period; • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort; • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and, • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient for services performed up to the maximum amounts stated below, provided such services are within the scope of the grant and are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s payment terms. The payment schedule for delivered products, or rates for services performed, and any additional reimbursements, are included in this attachment. The following provisions specifying payments are: