Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 41 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Terms & Conditions
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 9 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50, 50 and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 8 contracts
Samples: Standard Retail Contract, Embedded Network Connection Contract, Embedded Network and Shared Services Connection Contract
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 7 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 5 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next billxxxx.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 4 contracts
Samples: Retail Energy Sale Agreement, Market Retail Contract, Market Retail Contract
Overcharging. (a) a. Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) b. Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 4 contracts
Samples: Standing Offer Terms and Conditions, Standard Retail Contract, Standard Retail Contract
Overcharging. (a) Where you have been overcharged by less than $5050.00, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 4 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $$ 50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 3 contracts
Samples: Retail Energy Sale Agreement, Retail Energy Sale Agreement, Retail Energy Sale Agreement
Overcharging. (a) Where you have been overcharged by less than $50S$ 100.00, and you have already paid the overcharged amount, we must will credit that the appropriate amount to your next billxxxx.
(b) Where you have been overcharged by $50 S$ 100.00 or more, we must will inform you within 10 ten (10) business days of our becoming aware of the overcharge and, if you have already paid that amount, we must will credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that your request.
(c) If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 business thirty (30) days.
(d) If you have been overcharged overcharged, as a result of your own fault fault, or unlawful act act, or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 monthsyou.
Appears in 3 contracts
Samples: Retail Electricity Supply Agreement, Retail Electricity Supply Agreement, Retail Electricity Supply Agreement
Overcharging. (a) a. Where you have been overcharged by less than $50100, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) b. Where you have been overcharged by $50 100 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 3 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Smart Energy Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50Ç50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 Ç50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Overcharging. (a) Where you have been overcharged by less than $50, 50.00 and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next billxxxx.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days Business Days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 business daysBusiness Days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Samples: Electricity Market Retail Contract, Electricity Market Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours bestendeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(bi) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(cii) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(diii) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If if you have been overcharged as a result of your own fault or unlawful act or omission, omission we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Samples: Standard Terms & Conditions for Energy Sale, Market Retail Agreement
Overcharging. (a) a. Where you have been overcharged by less than $50100, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) b. Where you have been overcharged by $50 100 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) c. If you have stopped buying energy from us, we will use our best endeavours endeavors to pay the overcharged amount to you within 10 business days.
(d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Samples: Market Retail Contract, Market Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Overcharging. (a) Where you have been overcharged by less than $50100, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 100 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Overcharging. (a) Where you have been overcharged by less than $5050.00, and you have already paid the overcharged amount, we must credit that amount to your next billxxxx.
(b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 2 contracts
Samples: Standard Tariff Agreement, Standard Tariff Agreement
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, ,we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Retail Contract
Overcharging. (a) Where where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If if you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If if you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Retail Contract
Overcharging. (a) If we become aware that you have been overcharged, we will inform you within 10 business days of becoming aware of the overcharging. Where you have been overcharged by less than $5025, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) . We will not pay interest on the overcharged amount. Where you have been overcharged by $50 25 or more, we must inform refund the amount to you within 10 business days of our becoming aware of the overcharge andif requested, or if you have already paid that amountno such request is made, we must credit that the amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from ustransferred to another Retailer or have vacated the Premises, we will use our best endeavours endeavors to pay the overcharged amount to you within 10 business days.
(d) Business Days. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Electricity Supply Agreement
Overcharging. (a) Where you have been overcharged by less than $5025, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 25 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Utility Supply Agreement
Overcharging. (a) Where you have been overcharged by less than $5050 or less, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by more than $50 or more, we 50,we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Overcharging. (a) a. Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) b. Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business daysdays .
(d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Energy Sale Agreement
Overcharging. (a) Where you have been overcharged by less than $50250, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 250 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Overcharging. (a) Where you have been overcharged by less than [$50], and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by [$50 50] or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Retail Contract
Overcharging. (a) Where you have been overcharged by less than $5050.00, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy gas from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Gas Sale Contract
Overcharging. (a) a Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) . b Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) . c If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) . d If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Terms and Conditions
Overcharging. (a) Where you have been overcharged by less than $5050 or less, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by more than $50 or more50, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Energy Sale Agreement
Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days...
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Retail Contract
Overcharging. (a) Where you have been overcharged by less than $50than$50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Retail Energy Contract
Overcharging. (a) Where you have been overcharged by less than $50than$50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Energy Sale Agreement
Overcharging. (a) a. Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) b. Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Electricity Contract
Overcharging. (a) Where you have been overcharged by less than $50, 50 and you have already paid the overcharged amount, we must credit that amount to your next bill.
(b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request.
(c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days.
(d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.
Appears in 1 contract
Samples: Standard Retail Contract