Common use of Overcharging Clause in Contracts

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 41 contracts

Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Terms & Conditions

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Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 9 contracts

Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, 50 and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 8 contracts

Samples: Standard Retail Contract, Embedded Network Connection Contract, Embedded Network and Shared Services Connection Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 7 contracts

Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 5 contracts

Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next billxxxx. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 4 contracts

Samples: Retail Energy Sale Agreement, Market Retail Contract, Market Retail Contract

Overcharging. (a) a. Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) b. Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 4 contracts

Samples: Standing Offer Terms and Conditions, Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $5050.00, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 4 contracts

Samples: Standard Retail Contract, Standard Retail Contract, Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $$ 50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 3 contracts

Samples: Retail Energy Sale Agreement, Retail Energy Sale Agreement, Retail Energy Sale Agreement

Overcharging. (a) Where you have been overcharged by less than $50S$ 100.00, and you have already paid the overcharged amount, we must will credit that the appropriate amount to your next billxxxx. (b) Where you have been overcharged by $50 S$ 100.00 or more, we must will inform you within 10 ten (10) business days of our becoming aware of the overcharge and, if you have already paid that amount, we must will credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that your request. (c) If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 business thirty (30) days. (d) If you have been overcharged overcharged, as a result of your own fault fault, or unlawful act act, or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 monthsyou.

Appears in 3 contracts

Samples: Retail Electricity Supply Agreement, Retail Electricity Supply Agreement, Retail Electricity Supply Agreement

Overcharging. (a) a. Where you have been overcharged by less than $50100, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) b. Where you have been overcharged by $50 100 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 3 contracts

Samples: Standard Retail Contract, Standard Retail Contract, Smart Energy Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50Ç50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 Ç50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, 50.00 and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next billxxxx. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days Business Days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 business daysBusiness Days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Electricity Market Retail Contract, Electricity Market Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours bestendeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (bi) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (cii) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (diii) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If if you have been overcharged as a result of your own fault or unlawful act or omission, omission we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Terms & Conditions for Energy Sale, Market Retail Agreement

Overcharging. (a) a. Where you have been overcharged by less than $50100, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) b. Where you have been overcharged by $50 100 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) c. If you have stopped buying energy from us, we will use our best endeavours endeavors to pay the overcharged amount to you within 10 business days. (d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Market Retail Contract, Market Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Retail Contract, Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50100, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 100 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Energy Sale Contract, Retail Energy Sale Agreement

Overcharging. (a) Where you have been overcharged by less than $5050.00, and you have already paid the overcharged amount, we must credit that amount to your next billxxxx. (b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next billxxxx. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 2 contracts

Samples: Standard Tariff Agreement, Standard Tariff Agreement

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, ,we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Retail Contract

Overcharging. (a) Where where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If if you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If if you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Retail Contract

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Overcharging. (a) If we become aware that you have been overcharged, we will inform you within 10 business days of becoming aware of the overcharging. Where you have been overcharged by less than $5025, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) . We will not pay interest on the overcharged amount. Where you have been overcharged by $50 25 or more, we must inform refund the amount to you within 10 business days of our becoming aware of the overcharge andif requested, or if you have already paid that amountno such request is made, we must credit that the amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from ustransferred to another Retailer or have vacated the Premises, we will use our best endeavours endeavors to pay the overcharged amount to you within 10 business days. (d) Business Days. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Electricity Supply Agreement

Overcharging. (a) Where you have been overcharged by less than $5025, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 25 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Utility Supply Agreement

Overcharging. (a) Where you have been overcharged by less than $5050 or less, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by more than $50 or more, we 50,we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Deemed and Standing Terms and Conditions

Overcharging. (a) a. Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) b. Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business daysdays . (d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Energy Sale Agreement

Overcharging. (a) Where you have been overcharged by less than $50250, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 250 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Large Non Market Customer Retail Contract

Overcharging. (a) Where you have been overcharged by less than [$50], and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by [$50 50] or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $5050.00, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 50.00 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy gas from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Gas Sale Contract

Overcharging. (a) a Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) . b Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) . c If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) . d If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Terms and Conditions

Overcharging. (a) Where you have been overcharged by less than $5050 or less, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by more than $50 or more50, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Energy Sale Agreement

Overcharging. (a) Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days... (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Retail Contract

Overcharging. (a) Where you have been overcharged by less than $50than$50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Retail Energy Contract

Overcharging. (a) Where you have been overcharged by less than $50than$50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Energy Sale Agreement

Overcharging. (a) a. Where you have been overcharged by less than $50, and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) b. Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) c. If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) d. If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Electricity Contract

Overcharging. (a) Where you have been overcharged by less than $50, 50 and you have already paid the overcharged amount, we must credit that amount to your next bill. (b) Where you have been overcharged by $50 or more, we must inform you within 10 business days of our becoming aware of the overcharge and, if you have already paid that amount, we must credit that amount to your next bill. However, if you request otherwise, we will comply with that request. (c) If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 business days. (d) If you have been overcharged as a result of your own fault or unlawful act or omission, we may limit the amount we credit or pay you to the amount you were overcharged in the last 12 months.

Appears in 1 contract

Samples: Standard Retail Contract

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