Overcharging. If the Retailer overcharges the Customer because of an error, including a metering error, then the Retailer will: a) tell the Customer within 10 business days after the Retailer discover the overcharging; and b) give the Customer a correcting refund; and c) not pay the Customer interest on the correcting refund. If requested, we will let you pay the amount undercharged in instalments over the same period of time as the undercharging occurred.
Appears in 6 contracts
Samples: Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract
Overcharging. If the Retailer overcharges overcharge the Customer because of an error, including a metering error, then the Retailer will:
a) tell the Customer within 10 business days after the Retailer discover the overcharging; and
b) give the Customer a correcting refund; and
and c) not pay the Customer interest on the correcting refund. If requested, we will let you pay the amount undercharged in instalments over the same period of time as the undercharging occurred.
Appears in 2 contracts
Samples: Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract
