Overcharging. Where you have been overcharged, we will inform you within 10 business days of becoming aware of that overcharging and: (a) if you have already paid that amount, credit that amount in a subsequent bill as soon as reasonably practicable; or (b) if you have ceased to purchase customer retail services from us, use our best endeavours to pay that amount to you within 10 business days.
Appears in 5 contracts
Samples: Standard Retail Contract for Electricity, Standard Retail Contract for Electricity, Standard Retail Contract for Electricity
Overcharging. Where you have been overcharged, we will inform you within 10 business days of becoming aware of that overcharging and:
(a) a. if you have already paid that amount, credit that amount in a subsequent bill as soon as reasonably practicable; or.
(b) b. if you have ceased to purchase customer retail services from us, use our best endeavours to pay that amount to you within 10 business days.
Appears in 3 contracts
Samples: Rolr Deemed Large Customer Retail Arrangement, Rolr Deemed Large Customer Retail Arrangement, Rolr Deemed Large Customer Retail Arrangement
Overcharging. Where you have been overcharged, we will inform you within 10 business days of becoming aware of that overcharging and:
(a) if you have already paid that amount, credit that amount in a subsequent bill xxxx as soon as reasonably practicable; or
(b) if you have ceased to purchase customer retail services from us, use our best endeavours to pay that amount to you within 10 business days.
Appears in 1 contract
