Common use of PATIENT’S RIGHTS Clause in Contracts

PATIENT’S RIGHTS. 16 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 1. CONTRACTOR’s grievance processes shall incorporate COUNTY’s grievance, patients’ 23 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either or both grievance process(es) simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 11 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 12 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 13 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 and 14 envelopes readily accessible to Clients to take without having to request it on the unit. 20 15 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 16 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 17 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 18 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either 19 or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 11 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 12 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 13 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 14 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 15 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 16 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary shall have 17 access. 22 18 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 19 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 20 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 18 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 19 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary Client shall have access. 22 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ ' 23 rights, and/or utilization management guidelines and procedures. The patient Client has the right to utilize 24 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 5 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 6 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 7 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 and 8 envelopes readily accessible to Clients to take without having to request it on the unit. 20 9 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 10 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary Client shall have access. 22 11 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 12 rights, and/or utilization management guidelines and procedures. The patient Client has the right to utilize 24 either 13 or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 27 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 28 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 29 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 30 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 31 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 32 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary Client shall have access. 22 33 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 34 rights, and/or utilization management guidelines and procedures. The patient Client has the right to utilize 24 35 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 11 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 12 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 13 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 14 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 15 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 16 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 17 1. CONTRACTOR’s grievance processes shall incorporate COUNTY’s grievance, patients’ 23 18 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 19 either or both grievance process(es) simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 15 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 16 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 17 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 18 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 19 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 20 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary shall have 21 access. 22 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ ' 23 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 35 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 36 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 37 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 1 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 2 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 3 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary Client shall have access. 22 4 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 5 rights, and/or utilization management guidelines and procedures. The patient Client has the right to utilize 24 6 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 15 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 16 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 and 17 envelopes readily accessible to Clients to take without having to request it on the unit. 20 18 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 internal grievance process approved by ADMINISTRATOR, to which the beneficiary Beneficiary shall have access. 22 19 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 20 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.. //

PATIENT’S RIGHTS. 16 18 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 19 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 20 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 21 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 22 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 23 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 24 1. CONTRACTOR’s grievance processes shall incorporate COUNTY’s grievance, patients’ 23 25 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 26 either or both grievance process(es) simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 18 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 19 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 20 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 21 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 22 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 23 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary shall have 24 access. 22 25 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 26 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 27 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 12 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 13 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 14 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 15 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 16 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 17 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 18 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 19 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 20 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 18 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 19 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ ' 23 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either or 25 // 26 both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 26 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 27 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 and 1 envelopes readily accessible to Clients to take without having to request it on the unit. 20 2 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 3 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 4 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either 5 or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 18 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 19 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 20 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 21 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 22 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 23 internal grievance process processes approved by ADMINISTRATOR, to which the beneficiary shall have 24 access. 22 25 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 26 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 27 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 10 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 11 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in 12 locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold 13 languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 14 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 15 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 16 1. CONTRACTOR’s 's grievance processes shall incorporate COUNTY’s 's grievance, patients’ 23 ' 17 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 18 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. 16 12 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 13 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 14 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 15 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 16 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 17 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 18 1. CONTRACTOR’s 's grievance processes process shall incorporate COUNTY’s 's grievance, patients’ 23 ' 19 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 20 either or both grievance process(es) process simultaneously in order to resolve their dissatisfaction.