Common use of PATIENT’S RIGHTS Clause in Contracts

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current DHCS Patients’ Rights poster as well as the local MHP Complaint and Grievance posters in all threshold languages in locations readily available to Clients and staff and have complaint forms and complaint envelopes readily accessible to Clients. B. In addition to those processes provided by COUNTY and the resident County, CONTRACTOR shall have complaint resolution and grievance processes approved by COUNTY, to which the Client shall have access. 1. CONTRACTOR’s complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible in all threshold languages. 2. CONTRACTOR’s complaint resolution and grievance processes shall incorporate COUNTY’s and the resident County’s grievance, patients' rights, and utilization management guidelines and procedures. C. Complaint Resolution and Grievance Process - COUNTY shall support complaint and grievance procedures in concert with the resident County that shall include the components outlined below. The resident County will handle such complaints that may include allegations of denial of rights, dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. COUNTY will handle such complaints regarding access to care or regarding COUNTY’s Public Administrator/Public Guardian Office services. 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility.

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current DHCS Patients’ Rights poster as well as the local MHP Complaint and Grievance posters in all threshold languages in locations readily available to Clients patientsClients and staff and have complaint forms and complaint envelopes readily accessible to ClientspatientsClients. B. In addition to those processes provided by COUNTY and the resident County, CONTRACTOR shall have complaint resolution and grievance processes approved by COUNTY, to which the Client beneficiaryClient shall have access. 1. CONTRACTORXXXXXXXXXX’s complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible in all threshold languages. 2. CONTRACTOR’s complaint resolution and grievance processes shall incorporate COUNTY’s and the resident County’s grievance, patients' rights, and utilization management guidelines and procedures. C. Complaint Resolution and Grievance Process –- COUNTY shall support complaint and grievance procedures in concert with the resident County that shall include the components outlined below. The resident County will handle such complaints that may include allegations of denial of rights, dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. COUNTY will handle such complaints regarding access to care or regarding COUNTY’s Public Administrator/Public Guardian Office services. 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility.

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current California DHCS Patients’ Rights poster as well as the local MHP Complaint and Grievance posters in all threshold languages in locations readily available to Clients and staff and have complaint forms and complaint envelopes readily accessible to Clients. B. In addition to those processes provided by COUNTY and the resident CountyCOUNTY, CONTRACTOR shall have complaint resolution and grievance processes approved by COUNTYADMINISTRATOR, to which the Client shall have access. 1. CONTRACTOR’s complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible in all threshold languages. 2. CONTRACTOR’s complaint resolution and grievance processes shall incorporate COUNTY’s and the resident County’s grievance, patients' rights, and utilization management guidelines and procedures. C. Complaint Resolution and Grievance Process - COUNTY shall support complaint and grievance procedures in concert with the resident County that shall include the components outlined below. The resident County will handle such complaints that may include allegations of denial of rights, dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. COUNTY will handle such complaints regarding access to care or regarding COUNTY’s Public Administrator/Public Guardian Office services. 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility.

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current DHCS Patients’ Rights poster as well as the local MHP Complaint and Grievance posters in all threshold languages in locations readily available to Clients patientsClients and staff and have complaint forms and complaint envelopes readily accessible to ClientspatientsClients. B. In addition to those processes provided by COUNTY and the resident County, CONTRACTOR shall have complaint resolution and grievance processes approved by COUNTY, to which the Client beneficiaryClient shall have access. 1. CONTRACTOR’s complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible in all threshold languages. 2. CONTRACTOR’s complaint resolution and grievance processes shall incorporate COUNTY’s and the resident County’s grievance, patients' rights, and utilization management guidelines and procedures. C. Complaint Resolution and Grievance Process –- COUNTY shall support complaint and grievance procedures in concert with the resident County that shall include the components outlined below. The resident County will handle such complaints that may include allegations of denial of rights, dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. COUNTY will handle such complaints regarding access to care or regarding COUNTY’s Public Administrator/Public Guardian Office services. 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility.

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current California DHCS Patients’ Rights poster as well as the local MHP Complaint and Grievance posters in all threshold languages in locations readily available to Clients patientsClients and staff and have complaint forms and complaint envelopes readily accessible to ClientspatientsClients. B. In addition to those processes provided by COUNTY and the resident CountyCOUNTY, CONTRACTOR shall have complaint resolution and grievance processes approved by COUNTYADMINISTRATOR, to which the Client beneficiaryClient shall have access. 1. CONTRACTOR’s complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible in all threshold languages. 2. CONTRACTOR’s complaint resolution and grievance processes shall incorporate COUNTY’s and the resident County’s grievance, patients' rights, and utilization management guidelines and procedures. C. Complaint Resolution and Grievance Process - COUNTY shall support complaint and grievance procedures in concert with the resident County that shall include the components outlined below. The resident County will handle such complaints that may include allegations of denial of rights, dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. COUNTY will handle such complaints regarding access to care or regarding COUNTY’s Public Administrator/Public Guardian Office services.. // 1. Complaint Resolution. This process will specifically address and attempt to resolve Client clientClient complaints and concerns at CONTRACTOR’s facility.