Common use of PATIENT’S RIGHTS Clause in Contracts

PATIENT’S RIGHTS. A. CONTRACTOR shall comply with all Patients’ Rights requirements as outlined in the Welfare & Institutions Code, California Code of Regulations Title 9, and County of Orange LPS Criteria for Designated Facilities. B. CONTRACTOR shall post the current California Department of Health Care Services Patients’ Rights poster as well as the Orange County HCA Mental Health Plan Complaint and Grievance poster in all Orange County threshold languages in locations readily available to Clients and staff and have complaint forms and complaint envelopes readily accessible to Clients. C. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have complaint resolution and grievance processes approved by ADMINISTRATOR, to which the beneficiary shall have access. 1. CONTRACTOR's complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible. 2. CONTRACTOR's complaint resolution and grievance processes shall incorporate COUNTY's grievance, patients' rights, and utilization management guidelines and procedures. D. Complaint Resolution and Grievance Process – ADMINISTRATOR shall implement complaint and grievance procedures that shall include the following components: 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility. Examples of such complaints may include dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. CONTRACTOR shall maintain and make available a log of these informal complaints to ADMINISTRATOR or County Patient’s Rights Advocacy Services (PRAS). If a complaint is resolved at CONTRACTOR’s facility level, Clients still have the right to file a formal grievance with COUNTY or County PRAS.

PATIENT’S RIGHTS. A. CONTRACTOR shall comply with all Patients’ Rights requirements as outlined in the Welfare & Institutions Code, California Code of Regulations Title 9, and County of Orange LPS Criteria for Designated Facilities. B. CONTRACTOR shall post the current California Department of Mental Health Care Services Patients’ Rights poster as well as the Orange County HCA Mental Health Plan Complaint and Grievance poster prominently in all Orange County threshold languages in locations readily available to Clients and staff and have COUNTY approved complaint forms and complaint envelopes readily accessible to Clients. C. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have complaint resolution and grievance processes approved by ADMINISTRATOR, to which the beneficiary Client shall have access. 1. CONTRACTOR's complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible. 2. CONTRACTOR's complaint resolution and grievance processes shall incorporate COUNTY's grievance, patients' rights, and utilization management guidelines and procedures. D. Complaint Resolution and Grievance Process – ADMINISTRATOR CONTRACTOR shall implement complaint and grievance procedures that shall include the following components: 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility. Examples of such complaints may include dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. CONTRACTOR shall maintain and make available a log of these informal complaints to ADMINISTRATOR or County Patient’s Rights Advocacy Services (PRAS). If a complaint is resolved at CONTRACTOR’s the facility level, Clients still have the right to file a formal grievance with COUNTY or County PRAS.

PATIENT’S RIGHTS. A. CONTRACTOR shall comply with all Patients’ Rights requirements as outlined in the Welfare & Institutions Code, California Code of Regulations Title 9, and County of Orange LPS Criteria for Designated Facilities. B. CONTRACTOR shall post the current California Department of Mental Health Care Services Patients’ Rights poster as well as the Orange County HCA Mental Health Plan Complaint and Grievance poster prominently in all Orange County threshold languages in locations readily available to Clients and staff and have COUNTY approved complaint forms and complaint envelopes readily accessible to Clients. C. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have complaint resolution and grievance processes approved by ADMINISTRATOR, to which the beneficiary Client shall have access. 1. CONTRACTOR's complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible. 2. CONTRACTOR's complaint resolution and grievance processes shall incorporate COUNTY's grievance, patients' rights, and utilization management guidelines and procedures. D. Complaint Resolution and Grievance Process – ADMINISTRATOR CONTRACTOR shall implement complaint and grievance procedures that shall include the following components: 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility. Examples of such complaints may include dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. CONTRACTOR shall maintain and make available a log of these informal complaints to ADMINISTRATOR or County Patient’s Rights Advocacy Services (PRAS). If a complaint is resolved at CONTRACTOR’s the facility level, Clients Client’s still have the right to file a formal grievance with COUNTY or County PRAS.