Common use of Performance Measurements Clause in Contracts

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are eligible to trigger payments under the PAP and are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: • PO-5 Firm Order Confirmations (FOCs) on Time • OP-3 Installation Commitments Met • OP-4 Installation Interval • OP-5 New Service Installation Quality • OP-8 Number Portability Timeliness • MR-5 All Troubles Cleared w/in 4 Hours • MR-6 Mean Time to Restore • MR-7 Repair Repeat Report Rate • MR-8 Trouble Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): • EEL DS1 • LIS Trunks • 2-Wire Non-Loaded Loops • Analog Loops • DS1 Loops • Sub-Loops • xDSLi Loops • ADSL Loops • Residential Resale • LNP 3.2 Performance Standards. There are two types of standards, “parity” and “benchmark.” 3.2.1 Parity standards apply statistical and other related calculations defined in Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or trigger payments. 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any benchmark or non-interval parity performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub- measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level.

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are eligible to trigger payments under the PAP and are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: •  PO-5 Firm Order Confirmations (FOCs) on Time •  OP-3 Installation Commitments Met •  OP-4 Installation Interval •  OP-5 New Service Installation Quality •  OP-8 Number Portability Timeliness •  MR-5 All Troubles Cleared w/in 4 Hours •  MR-6 Mean Time to Restore •  MR-7 Repair Repeat Report Rate •  MR-8 Trouble Rate Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): •  EEL DS1 •  LIS Trunks •  2-Wire Non-Loaded Loops •  Analog Loops •  DS1 Loops •  Sub-Loops •  xDSLi Loops •  ADSL Loops •  Residential Resale •  LNP 3.2 Performance Standards. There are two types of standards, “parity” and “benchmark.” 3.2.1 Parity standards apply statistical and other related calculations defined in Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or trigger payments. 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any benchmark or non-interval parity performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub- measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level.

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are eligible to trigger payments under the PAP and are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: • PO-5 Firm Order Confirmations (FOCs) on Time • OP-3 Installation Commitments Met • OP-4 Installation Interval • OP-5 New Service Installation Quality • OP-8 Number Portability Timeliness • MR-5 All Troubles Cleared w/in 4 Hours • MR-6 Mean Time to Restore • MR-7 Repair Repeat Report Rate • MR-8 Trouble Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): • EEL DS1 • LIS Trunks • 2-Wire Non-Loaded Loops • Existing Analog Loops • NOTE 1 DS1 Loops • Sub-Loops • – Non-Loaded (includes Existing Analog Loops NOTE 1) xDSLi Loops • ADSL Loops • Existing Resale Services - Residential Resale • LNPNOTE 1 LNP (includes Existing Analog Loops NOTE 1) 3.2 Performance Standards. There are two types of standards, “parity” and “benchmark.” 3.2.1 Parity standards apply statistical and other related calculations defined in Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or trigger payments. 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any benchmark or non-interval parity performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub- sub-measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC- CLEC-aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level.

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are eligible to trigger payments under the PAP and are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: • PO-5 Firm Order Confirmations (FOCs) on Time • OP-3 Installation Commitments Met • OP-4 Installation Interval • OP-5 New Service Installation Quality • OP-8 Number Portability Timeliness • MR-5 All Troubles Cleared w/in 4 Hours • MR-6 Mean Time to Restore • MR-7 Repair Repeat Report Rate • MR-8 Trouble Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): • EEL DS1 • LIS Trunks • 2-Wire Non-Loaded Loops • Analog Loops • DS1 Loops • Sub-Loops DocuSign Envelope ID: 4647CA25-E106-49CD-BD1B-8FFCA893A3C8 • xDSLi Loops • ADSL Loops • Residential Resale • LNP 3.2 Performance Standards. There are two types of standards, “parity” and “benchmark.” 3.2.1 Parity standards apply statistical and other related calculations defined in Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or trigger payments. 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any benchmark or non-interval parity performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub- measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level.

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are eligible to trigger payments under the PAP and are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: • PO-5 Firm Order Confirmations (FOCs) on Time • OP-3 Installation Commitments Met • OP-4 Installation Interval • OP-5 New Service Installation Quality • OP-8 Number Portability Timeliness • MR-5 All Troubles Cleared w/in 4 Hours • MR-6 Mean Time to Restore • MR-7 Repair Repeat Report Rate • MR-8 Trouble Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): • EEL DS1 • LIS Trunks • 2-Wire Non-Loaded Loops • Analog Loops • DS1 Loops • Sub-Loops SubLoops • xDSLi Loops • ADSL Loops • Residential Resale • LNP 3.2 Performance Standards. There are two types of standards, “parity” and “benchmark.” 3.2.1 Parity standards apply statistical and other related calculations defined in Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or trigger payments. 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any benchmark or non-interval parity performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub- measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level.