Common use of Performance Measurements Clause in Contracts

Performance Measurements. 3.1 The performance measurements that are in the PAP and either (1) subject to the PAP payment mechanisms or (2) not subject to the PAP payment mechanisms but subject to the Reinstatement/Removal Process set forth in section 3.2 below are identified in Attachment 1 and sections 6.3 and 7.4. Each performance measurement identified is defined in the Performance Indicator Definitions ("PIDs") included in the SGAT at Exhibit B. 3.1.1 On Attachment 1, the measurements have been designated as Tier 1, Tier 2, or both Tier 1 and Tier 2 and given a High, Medium, or Low designation. 3.1.2 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any Tier 1 or Tier 2 benchmark or non-interval parity performance sub-measure, Qwest shall apply one allowable miss to a sub-measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC-aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level. 3.2 The following measures, which are listed in Attachment 1 or section 7.4, are not subject to the payment mechanisms of the PAP; however, they are subject to the PID Reinstatement/Removal Process. All other measures listed in Attachment 1, section 6.3 or section 7.4 are subject to the PAP payment mechanisms, but they are not subject to the PID Reinstatement/Removal Process. GA-3 Gateway Availability XX-XX GA-4 System Availability EXACT GA-7 Timely Outage Resolution following Software Releases PO-3 LSR Rejection Notice Interval PO-5D Firm Order Confirmations (FOCs) On Time (ASRs for LIS Trunks) PO-7 Billing Completion Notification Timeliness PO-8 Jeopardy Notice Interval PO-16 Timely Release Notifications OP-17 Timeliness of Disconnects Associated with LNP Orders MR-11 LNP Trouble Reports Cleared within Specified Timeframes BI-4 Billing Completeness NI-1 Trunk Blocking NP-1 NXX Code Activation 3.3 PID Reinstatement/Removal Process: If Qwest’s performance for any sub- measure of the PIDs listed in section 3.2 above does not conform to the established PID standard as set forth in the PAP for three consecutive months, that sub-measure will be reinstated (i.e., be subject to the PAP payment mechanisms) subject to the retroactive payment provision of section 3.3.2 and subject to the PAP payment mechanisms effective in the month following the three consecutive months. The determination of whether a PID sub-measure is reinstated is made no later than at the end of the second month following the third consecutive month of non-conforming performance. The sub-measure will remain subject to the PAP payment mechanisms until Qwest’s performance for that sub-measure satisfies the established standards for three consecutive months. Effective the month following such conforming performance, the sub-measure will no longer be subject to the PAP payment mechanisms but will continue to be subject to the PID Reinstatement/Removal Process. The determination of whether a PID sub-measure is removed from being subject to the PAP payment mechanisms is made no later than the end of the second month following the third consecutive month of conforming performance. Where applicable elsewhere in the PAP, this PID Reinstatement/Removal Process modifies other provisions and operates as follows:

Performance Measurements. 3.1 The performance measurements that are in the PAP and either (1) subject to the PAP payment mechanisms or (2) not subject to the PAP payment mechanisms but subject to the Reinstatement/Removal Process set forth in section 3.2 below are identified in Attachment 1 and sections 6.3 and 7.4. Each performance measurement identified is defined in the Performance Indicator Definitions ("PIDs") included in the SGAT at Exhibit B. 3.1.1 On Attachment 1, the measurements have been designated as Tier 1, Tier 2, or both Tier 1 and Tier 2 and given a High, Medium, or Low designation. 3.1.2 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any Tier 1 or Tier 2 benchmark or non-interval parity performance sub-measure, Qwest CenturyLink QC shall apply one allowable miss to a sub-measure disaggregation that otherwise would require 100% performance before the performance is considered as non-non- conforming to standard (1) if at the CLEC-aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level. 3.2 The following measures, which are listed in Attachment 1 or section 7.4, are not subject to the payment mechanisms of the PAP; however, they are subject to the PID Reinstatement/Removal Process. All other measures listed in Attachment 1, section 6.3 or section 7.4 are subject to the PAP payment mechanisms, but they are not subject to the PID Reinstatement/Removal Process. GA-3 Gateway Availability XX-XX GA-4 System Availability EXACT GA-7 Timely Outage Resolution following Software Releases PO-3 LSR Rejection Notice Interval PO-5D Firm Order Confirmations (FOCs) On Time (ASRs for LIS Trunks) PO-7 Billing Completion Notification Timeliness PO-8 Jeopardy Notice Interval PO-16 Timely Release Notifications OP-17 Timeliness of Disconnects Associated with LNP Orders MR-11 LNP Trouble Reports Cleared within Specified Timeframes BI-4 Billing Completeness NI-1 Trunk Blocking NP-1 NXX Code Activation 3.3 PID Reinstatement/Removal Process: If QwestCenturyLink QC’s performance for any sub- sub-measure of the PIDs listed in section 3.2 above does not conform to the established PID standard as set forth in the PAP for three consecutive months, that sub-measure will be reinstated (i.e., be subject to the PAP payment mechanisms) subject to the retroactive payment provision of section 3.3.2 and subject to the PAP payment mechanisms effective in the month following the three consecutive months. The determination of whether a PID sub-measure is reinstated is made no later than at the end of the second month following the third consecutive month of non-non- conforming performance. The sub-measure will remain subject to the PAP payment mechanisms until QwestCenturyLink QC’s performance for that sub-measure satisfies the established standards for three consecutive months. Effective the month following such conforming performance, the sub-measure will no longer be subject to the PAP payment mechanisms but will continue to be subject to the PID Reinstatement/Removal Process. The determination of whether a PID sub-measure is removed from being subject to the PAP payment mechanisms is made no later than the end of the second month following the third consecutive month of conforming performance. Where applicable elsewhere in the PAP, this PID Reinstatement/Removal Process modifies other provisions and operates as follows:

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are in eligible to trigger payments under the PAP and either (1) are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: • PO-5 Firm Order Confirmations (FOCs) on Time • OP-3 Installation Commitments Met • OP-4 Installation Interval • OP-5 New Service Installation Quality • OP-8 Number Portability Timeliness • MR-5 All Troubles Cleared w/in 4 Hours • MR-6 Mean Time to Restore • MR-7 Repair Repeat Report Rate • MR-8 Trouble Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): • EEL DS1 • LIS Trunks • 2-Wire Non-Loaded Loops • Existing Analog Loops NOTE 1 • DS1 Loops • Sub-Loops – Non-Loaded (2includes Existing Analog Loops NOTE 1) not subject to the PAP payment mechanisms but subject to the Reinstatement/Removal Process set forth in section • xDSLi Loops • ADSL Loops • Existing Resale Services - Residential NOTE 1 • LNP (includes Existing Analog Loops NOTE 1) 3.2 below Performance Standards. There are identified in Attachment 1 two types of standards, “parity” and sections 6.3 “benchmark.” 3.2.1 Parity standards apply statistical and 7.4. Each performance measurement identified is other related calculations defined in the Performance Indicator Definitions ("PIDs") included in the SGAT at Exhibit B. 3.1.1 On Attachment 1, the measurements have been designated as Tier 1, Tier 2, Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or both Tier 1 and Tier 2 and given a High, Medium, or Low designationtrigger payments. 3.1.2 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any Tier 1 or Tier 2 benchmark or non-interval parity performance sub-measure, Qwest CenturyLink QC shall apply one allowable miss to a sub-sub- measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC-CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level. 3.2 The following measures, which are listed in Attachment 1 or section 7.4, are not subject to the payment mechanisms of the PAP; however, they are subject to the PID Reinstatement/Removal Process. All other measures listed in Attachment 1, section 6.3 or section 7.4 are subject to the PAP payment mechanisms, but they are not subject to the PID Reinstatement/Removal Process. GA-3 Gateway Availability XX-XX GA-4 System Availability EXACT GA-7 Timely Outage Resolution following Software Releases PO-3 LSR Rejection Notice Interval PO-5D Firm Order Confirmations (FOCs) On Time (ASRs for LIS Trunks) PO-7 Billing Completion Notification Timeliness PO-8 Jeopardy Notice Interval PO-16 Timely Release Notifications OP-17 Timeliness of Disconnects Associated with LNP Orders MR-11 LNP Trouble Reports Cleared within Specified Timeframes BI-4 Billing Completeness NI-1 Trunk Blocking NP-1 NXX Code Activation 3.3 PID Reinstatement/Removal Process: If Qwest’s performance for any sub- measure of the PIDs listed in section 3.2 above does not conform to the established PID standard as set forth in the PAP for three consecutive months, that sub-measure will be reinstated (i.e., be subject to the PAP payment mechanisms) subject to the retroactive payment provision of section 3.3.2 and subject to the PAP payment mechanisms effective in the month following the three consecutive months. The determination of whether a PID sub-measure is reinstated is made no later than at the end of the second month following the third consecutive month of non-conforming performance. The sub-measure will remain subject to the PAP payment mechanisms until Qwest’s performance for that sub-measure satisfies the established standards for three consecutive months. Effective the month following such conforming performance, the sub-measure will no longer be subject to the PAP payment mechanisms but will continue to be subject to the PID Reinstatement/Removal Process. The determination of whether a PID sub-measure is removed from being subject to the PAP payment mechanisms is made no later than the end of the second month following the third consecutive month of conforming performance. Where applicable elsewhere in the PAP, this PID Reinstatement/Removal Process modifies other provisions and operates as follows:

Performance Measurements. 3.1 The performance measurements that are in the PAP and either (1) subject to the PAP payment mechanisms or (2) not subject to the PAP payment mechanisms but subject to the Reinstatement/Removal Process set forth in section 3.2 below are identified in Attachment 1 and sections 6.3 and 7.4. Each performance measurement identified is defined in the Performance Indicator Definitions ("PIDs") included in the SGAT at Exhibit B.B.3 3.1.1 On Attachment 1, the measurements have been designated as Tier 1, Tier 2, or both Tier 1 and Tier 2 and given a High, Medium, or Low designation. 3.1.2 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any Tier 1 or Tier 2 benchmark or non-non- interval parity performance sub-measuresubmeasure, Qwest shall apply one allowable miss to a sub-measure submeasure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC-CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate 3 The PID is attached as Exhibit B to Qwest's SGAT on file with the Commission, and the PAP incorporates or references this SGAT Exhibit. The PAP, including the incorporated Exhibit B measures, remains in effect and available for adoption by CLEC according to its terms and the terms of any applicable interconnection or commercial agreement, without regard to the legal effect or availability for adoption of the SGAT as a whole. performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level. 3.2 The following measures, which are listed in Attachment 1 or section 7.4, are not subject to the payment mechanisms of the PAP; however, they are subject to the PID Reinstatement/Removal Process. All other measures listed in Attachment 1, section 6.3 or section 7.4 are subject to the PAP payment mechanisms, but they are not subject to the PID Reinstatement/Removal Process. GA-3 Gateway Availability XX-XX GA-4 System Availability EXACT GA-7 Timely Outage Resolution following Software Releases PO-2B Electronic Flow-through PO-3 LSR Rejection Notice Interval PO-5D Firm Order Confirmations (FOCs) On Time (ASRs for LIS Trunks) PO-7 Billing Completion Notification Timeliness PO-8 Jeopardy Notice Interval PO-16 Timely Release Notifications OP-17 Timeliness of Disconnects Associated with LNP Orders MR-11 LNP Trouble Reports Cleared within Specified Timeframes BI-4 Billing Completeness NI-1 Trunk Blocking NP-1 NXX Code Activation 3.3 PID Reinstatement/Removal Process: If Qwest’s performance for any sub- sub-measure of the PIDs listed in section 3.2 above does not conform to the established PID standard as set forth in the PAP for three consecutive months, that sub-measure will be reinstated (i.e., be subject to the PAP payment mechanisms) subject to the retroactive payment provision of section 3.3.2 and subject to the PAP payment mechanisms effective in the month following the three consecutive months. The determination of whether a PID sub-measure is reinstated is made no later than at the end of the second month following the third consecutive month of non-conforming performance. The sub-measure will remain subject to the PAP payment mechanisms until Qwest’s performance for that sub-measure satisfies the established standards for three consecutive months. Effective the month following such conforming performance, the sub-measure will no longer be subject to the PAP payment mechanisms but will continue to be subject to the PID Reinstatement/Removal Process. The determination of whether a PID sub-measure is removed from being subject to the PAP payment mechanisms is made no later than the end of the second month following the third consecutive month of conforming performance. Where applicable elsewhere in the PAP, this PID Reinstatement/Removal Process modifies other provisions and operates as follows:

Performance Measurements. 3.1 Payment-Eligible PIDs and Submeasurements. The performance measurements and submeasurements that are in eligible to trigger payments under the PAP and either (1) are thus subject to the PAP payment mechanisms are the following: 3.1.1 Payment-Eligible PIDs: • PO-5 Firm Order Confirmations (FOCs) on Time • OP-3 Installation Commitments Met • OP-4 Installation Interval • OP-5 New Service Installation Quality • OP-8 Number Portability Timeliness • MR-5 All Troubles Cleared w/in 4 Hours • MR-6 Mean Time to Restore • MR-7 Repair Repeat Report Rate • MR-8 Trouble Rate 3.1.2 Payment-Eligible Submeasurements (Products or Services): • EEL DS1 • LIS Trunks • 2-Wire Non-Loaded Loops • Analog Loops Existing Analog Loops NOTE 1 • DS1 Loops • Sub-Loops – Non-Loaded (2includes Existing Analog Loops NOTE 1) not subject to the PAP payment mechanisms but subject to the Reinstatement/Removal Process set forth in section • • xDSLi Loops • ADSL Loops • Residential Resale Existing Resale Services - Residential NOTE 1 • LNP (includes Existing Analog Loops NOTE 1) 3.2 below Performance Standards. There are identified in Attachment 1 two types of standards, “parity” and sections 6.3 “benchmark.” 3.2.1 Parity standards apply statistical and 7.4. Each performance measurement identified is other related calculations defined in the Performance Indicator Definitions ("PIDs") included in the SGAT at Exhibit B. 3.1.1 On Attachment 1, the measurements have been designated as Tier 1, Tier 2, Sections 4.0 through 8.0 to determine whether reported performance results meet parity standards or both Tier 1 and Tier 2 and given a High, Medium, or Low designationtrigger payments. 3.1.2 3.2.2 Benchmark standards do not apply statistical methodologies, but instead apply a “stare and compare” approach and other calculations defined in Sections 4.0 through 8.0 to determine whether the reported performance results meet benchmarks or trigger payments. 3.2.3 Where applicable elsewhere in the PAP, this provision modifies other provisions and operates as follows: For any Tier 1 or Tier 2 benchmark or non-interval parity performance sub-measure, Qwest CenturyLink QC shall apply one allowable miss to a sub-sub- measure disaggregation that otherwise would require 100% performance before the performance is considered as non-conforming to standard (1) if at the CLEC-CLEC- aggregate level, the performance standard is met or (2) where the CLEC-aggregate performance must be 100% to meet the standard, the CLEC-aggregate performance is conforming after applying one allowable miss at that level. 3.2 The following measures, which are listed in Attachment 1 or section 7.4, are not subject to the payment mechanisms of the PAP; however, they are subject to the PID Reinstatement/Removal Process. All other measures listed in Attachment 1, section 6.3 or section 7.4 are subject to the PAP payment mechanisms, but they are not subject to the PID Reinstatement/Removal Process. GA-3 Gateway Availability XX-XX GA-4 System Availability EXACT GA-7 Timely Outage Resolution following Software Releases PO-3 LSR Rejection Notice Interval PO-5D Firm Order Confirmations (FOCs) On Time (ASRs for LIS Trunks) PO-7 Billing Completion Notification Timeliness PO-8 Jeopardy Notice Interval PO-16 Timely Release Notifications OP-17 Timeliness of Disconnects Associated with LNP Orders MR-11 LNP Trouble Reports Cleared within Specified Timeframes BI-4 Billing Completeness NI-1 Trunk Blocking NP-1 NXX Code Activation 3.3 PID Reinstatement/Removal Process: If Qwest’s performance for any sub- measure of the PIDs listed in section 3.2 above does not conform to the established PID standard as set forth in the PAP for three consecutive months, that sub-measure will be reinstated (i.e., be subject to the PAP payment mechanisms) subject to the retroactive payment provision of section 3.3.2 and subject to the PAP payment mechanisms effective in the month following the three consecutive months. The determination of whether a PID sub-measure is reinstated is made no later than at the end of the second month following the third consecutive month of non-conforming performance. The sub-measure will remain subject to the PAP payment mechanisms until Qwest’s performance for that sub-measure satisfies the established standards for three consecutive months. Effective the month following such conforming performance, the sub-measure will no longer be subject to the PAP payment mechanisms but will continue to be subject to the PID Reinstatement/Removal Process. The determination of whether a PID sub-measure is removed from being subject to the PAP payment mechanisms is made no later than the end of the second month following the third consecutive month of conforming performance. Where applicable elsewhere in the PAP, this PID Reinstatement/Removal Process modifies other provisions and operates as follows: