Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact and referral to City Within 24 hours 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Conformance with appropriate and applicable policies and procedures Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact Projects appropriately authorized and referral work completed in accordance with appropriate policies and procedures 0 Deficiencies reported on the Compliance Report Scope Accuracy Project definitions, as defined in the basis of design or 30% design documents, are accurate and complete Properly documented Budget Accuracy Projects are completed within authorized amounts Project spending does not exceed current authorization Schedule Accuracy Work is delivered on time Schedules are developed and agreed to City Within 24 hours by all parties 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Conformance with appropriate and applicable policies and procedures Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact Projects appropriately authorized and referral to City Within 24 hours work completed in accordance with appropriate policies and procedures 0 Deficiencies reported on the Compliance Report Scope Accuracy Project definitions, as defined in the basis of design or 30% design documents, are accurate and complete Properly documented 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category aboveabove Budget Accuracy Projects are completed within authorized amounts Project spending does not exceed current authorization Schedule Accuracy Work is delivered on time Schedules are developed and agreed to by all parties

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact and referral to City Within 24 hours CVE inspections Management Level 2 inspection 5 trucks per month 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category aboveabove Itinerant intervention Time Based Contact and referral to City Within 24 hours

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - ‐ Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact and referral to City Within 24 hours 3 Type of Measure Options: - ‐ Time Based – measure is time bound – duration, frequency, by a specific date, etc… - ‐ Management – measure dealing with or controlling issues, communications, or staff - ‐ Accuracy – measure to have a specified level of accuracy to be measurable - ‐ Other – measure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Intervention Time Based Contact and referral to City Within 24 hours 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer customer, and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Government Relations Management On Call Until trucks clear Incident response Develop annual legislative agenda for MM to approve and make sufficient progress toward achieving goals within. Sufficient Progress Community Relations Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact Develop annual community outreach plan and referral to City Within 24 hours make sufficient progress toward achieving goals within. NWSA staff will serve as the lead for the NWSA Annual Breakfast as well as any unplanned NWSA events in the North harbor. Sufficient Progress 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category aboveabove XXX for Support Services By and Between EX04-3 Communications Management Assist in response to media requests in timely and professional manner. The POS maritime media officer will work alongside NWSA Communications on issues residing in the North harbor. POS staff will provide maritime clips to all commissioners and appropriate staff. Timely