Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval.. Service Area Type of Measure3 Performance Measure Target Lease admin Accuracy, Time Based Accurate and timely billing of utilities Billed by the 20th of the month n/a

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval.. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval.. Lease admin Accuracy, Time Based Accurate and timely billing of utilities Billed by the 20th of the month n/a