Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Managing Member Support Other Managing Member administrative support such as calendaring, briefings, materials dissemination, travel, policy and media coordination. Weekly coordination Managing Member – Meeting Frequency Other Managing Member shall meet at least quarterly and may hold executive sessions to oversee the business of the PDA, set policy and strategic direction for the NWSA. At least Quarterly Managing Member – Compliance Other Managing Member will carry out the provisions of the PDA in RCW 53.08 and RCW 42.30. 100% compliance Managing Member – Meeting Attendance Other Three or more commissioners from each homeport present at Managing Member meetings. 100% of MM Meetings

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. . 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, RelevantLease admin Accuracy, Time Bound) Target Managing Member Support Other Managing Member administrative support such as calendaring, briefings, materials dissemination, travel, policy Based Accurate and media coordination. Weekly coordination Managing Member – Meeting Frequency Other Managing Member shall meet at least quarterly and may hold executive sessions to oversee timely billing of leases Billed by the business 20th of the PDAmonth Lease admin Accuracy, set policy Time Based Accurate and strategic direction for timely billing of utilities Billed by the NWSA. At least Quarterly Managing Member – Compliance Other Managing Member will carry out the provisions 20th of the PDA month Lease admin Management Leases are compliant in RCW 53.08 regard to insurance and RCW 42.30. 100% compliance Managing Member – Meeting Attendance Other Three or more commissioners from each homeport present at Managing Member meetings. 100% of MM Meetingssecurity deposits n/a Lease admin Accuracy, Management Recorded accurately and in manner easily retrieved n/a n/a

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method . Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts 3 Type of Measure Options: Fixed- Time Based – measure is time bound – duration, Project Chargesfrequency, Fee for Service/Variable. Costs associated by a specific date, etc… - Management – measure dealing with support services will be charged or controlling issues, communications, or staff - Accuracy – measure to the Alliance as follows: • Fixed allocation – Charged as have a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on specified level of use monthly at rates agreed accuracy to when need for service is determined. 2 Preliminary budget amount be measurable - Other – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Managing Member Support Other Managing Member administrative support such as calendaring, briefings, materials dissemination, travel, policy and media coordination. Weekly coordination Managing Member – Meeting Frequency Other Managing Member shall meet at least quarterly and may hold executive sessions to oversee the business of the PDA, set policy and strategic direction for the NWSA. At least Quarterly Managing Member – Compliance Other Managing Member will carry out the provisions of the PDA in RCW 53.08 and RCW 42.30. 100% compliance Managing Member – Meeting Attendance Other Three or more commissioners from each homeport present at Managing Member meetings. 100% of MM Meetingsmeasure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. . 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Managing Member Support Executive Management/ Staff Other Managing Member administrative support such as calendaring, briefings, materials dissemination, travel, policy Establish annual goals and media coordinationexpectations. Weekly coordination Managing Member – Meeting Frequency Other Managing Member shall meet at least quarterly Quarterly progress reports on status Public Records Timely and may hold executive sessions to oversee the complete All NWSA Publice Records requests are processed by state requirements. Acknowledge recent of request within 5 business of the PDA, set policy and strategic direction for the NWSA. At least Quarterly Managing Member – Compliance Other Managing Member will carry out the provisions of the PDA in RCW 53.08 and RCW 42.30days. 100% compliance Managing Member – Meeting Attendance Other Three or more commissioners from each homeport present at Managing Member meetingswith all NWSA public records. 100% of MM MeetingsPOT Commission materials Timely and complete Commission meeting materials are complete and timely.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method . Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts 3 Type of Measure Options: Fixed- Time Based – measure is time bound – duration, Project Chargesfrequency, Fee for Service/Variable. Costs associated by a specific date, etc… - Management – measure dealing with support services will be charged or controlling issues, communications, or staff - Accuracy – measure to the Alliance as follows: • Fixed allocation – Charged as have a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on specified level of use monthly at rates agreed accuracy to when need for service is determined. 2 Preliminary budget amount be measurable - Other – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Managing Member Support Other Managing Member administrative support such as calendaring, briefings, materials dissemination, travel, policy and media coordination. Weekly coordination Managing Member – Meeting Frequency Other Managing Member shall meet at least quarterly and may hold executive sessions to oversee the business of the PDA, set policy and strategic direction for the NWSA. At least Quarterly Managing Member – Compliance Other Managing Member will carry out the provisions of the PDA in RCW 53.08 and RCW 42.30. 100% compliance Managing Member – Meeting Attendance Other Three or more commissioners from each homeport present at Managing Member meetings. 100% of MM Meetingsmeasure that doesn’t fit into category above 8) Primary Contacts: