Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts Example – Planning Time Based - Days to complete an assigned project - X days 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to Executive Management/ Staff Other Establish annual goals and expectations. Quarterly progress reports on status Public Records Timely and complete monthly close - Days to All NWSA Publice Records requests are processed by state requirements. Acknowledge recent of request within 5 business days. 100% compliance with all NWSA public records. POT Commission materials Timely and complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts Example – Planning Time Based - Days to Commission meeting materials are complete an assigned project - X days 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category aboveand timely.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts Example – Planning Time Based - Days to complete an assigned project - X days 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above 8) Primary Contacts:

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts Example – Planning Time Based - Days to complete an assigned project - X days 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above